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If your current provider isn’t giving you the communication, consistency or support you expect, you have the right to choose a provider that better meets your needs.
Switching to HCA Home Care is simpler than you might think. Our experienced team will guide you through the process and help keep your care moving smoothly.
Changing providers can make a real difference when your current care isn’t meeting your needs. You can switch Support at Home providers at any time, and you don’t need another aged care assessment simply because you’re changing provider.
Your Support at Home funding moves with you, including eligible unspent funding. Your current provider also cannot charge you an exit fee for leaving.
You might be looking for a change because you want more reliable support, better communication, different services or simply a provider that takes the time to understand what matters to you.
Talk to HCA before you make any changes. We can learn about your current care, explain what switching involves and help you decide whether HCA is the right fit.
Our team will guide you through the transition and help make switching to HCA Home Care as smooth as possible.
Tell us what’s working, what isn’t and what you’d like from your new provider. We’ll discuss your funding, services, preferences and how HCA could support you differently.
Once you decide to move forward, you’ll need to let your current provider know and agree on an exit date. We’ll guide you through the information we need and coordinate the next steps for your HCA services.
We’ll create your new care plan, organise your services and care team, and work with you to make the transition as smooth as possible.
Switching providers is an opportunity to look at whether your current services are still giving you the support you need.
HCA Home Care offers a broad range of services delivered by qualified, experienced Support Workers and healthcare professionals. We’ll work with you to build your care around your needs, goals and available funding.
Nursing, allied health, nutrition and other professional healthcare services to support your health and wellbeing at home.
Transport, respite and social support to help you stay active, connected and independent.
Domestic assistance, meals and home maintenance to make everyday life at home easier.
Your dedicated Customer Care Manager takes the time to understand your needs, coordinates your services and remains your consistent point of contact.
We work to provide reliable services, familiar Support Workers and care that fits your routine, so you can feel confident in the support you receive.
Our Support Workers are carefully selected, qualified and experienced, with ongoing training backed by Healthcare Australia’s own training organisation.
Our experienced nursing team provides clinical guidance and oversight to help ensure your care remains safe and responsive as your needs change.
Existing HCA Home Care customers have access to our 24/7 support line, providing reassurance that help is available outside standard business hours.
Choose fully managed care or take greater control with our self-managed option, depending on how involved you want to be in organising your support.
Find answers to some of the most frequently asked questions below. If you can’t find what you’re looking for, feel free to get in touch with our team and we’ll be happy to help.
Yes. You have the right to change your Support at Home provider at any time and for any reason. You might switch because your needs have changed, you want different services or you’re simply not happy with your current provider.
No. Your Support at Home funding is not tied to your current provider. Your funding moves with you when you change providers, including eligible unspent funds.
No. You don’t need to complete another assessment simply because you want to change providers. Your existing Support at Home approval and classification remain in place.
No. Under Support at Home, your provider cannot charge an exit amount when you leave their care.
Your remaining Support at Home budget moves with you to your new provider. There are processes in place for your outgoing provider to finalise services and share relevant budget information with your new provider.
Yes. You’ll need to let your current provider know that you’re changing providers and agree on an exit date. It’s a good idea to speak with your new provider first so you can plan the transition and reduce the risk of disruption to your care.
A well-planned transition can help minimise disruption. HCA will work with you to understand your existing services, agree when your new services can begin and help coordinate your transition.
Think about what isn’t working with your current care and what you would like to change. Consider communication, worker consistency, available services, clinical support, fees, responsiveness and whether you’ll have a dedicated person managing your care.
Yes. Our team can explain what’s involved, understand your current support and guide you through the steps required to move your care to HCA.
You don’t have to stay with a provider that isn’t meeting your needs. Talk to HCA Home Care and discover how more responsive, personalised and reliable support could make a difference to your care.
We’re here to assist you with any inquiries and provide personalised support for your needs.
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