Get More From Your Support at Home.

The Support at Home Program is the updated government funded model that replaces Home Care Packages. It provides older Australians with coordinated services that help them stay independent at home, including nursing, domestic support, personal care, social activities and transport.

HCA Home Care assists with understanding eligibility, preparing for assessments, explaining funding allocations and developing tailored care plans. Each person receives a dedicated Care Partner who coordinates services and ongoing support.

Applications start through My Aged Care, where you check eligibility and request a home-based assessment. A government assessor determines the level of funding you can access. HCA can guide you through this process and help you understand each step.

Support at Home funding can cover in home nursing, medication support, domestic assistance, personal care, social support, transport, meal preparation and allied health. HCA offers a broad range of these services so customers can build a care plan that suits their needs.

Self-managed care allows you to coordinate your own services while HCA handles compliance, budgeting and reporting. It gives greater choice and control, often allowing funding to stretch further. We have developed unique systems to allow you to schedule and manage your services directly with your chosen supplier, view your care plan, monthly activity statements and even communicate with your dedicated Care Partner (Customer Care Manager).

HCA offers competitive pricing, a free nurse assessment, dedicated support staff, flexible service options and nationwide availability. Clients receive a Business Relationship Lead and a Care Partner for a smooth onboarding and ongoing support experience.

Yes. HCA can arrange overnight, extended hours or continuous support depending on your funding level and personal needs. Additional private care can be added if more hours are required.

HCA provides trained Support Workers experienced in assisting with meal preparation, social participation, personal care, transport, household tasks and daily routines. Clinical nursing staff are also available for medical needs.

Support at Home is a government-subsidised program that requires an eligibility assessment and approved funding level. Private home care is paid for directly, does not require an assessment and can begin immediately. Many Healthcare Australia Home Care customers choose to combine Support at Home funding with privately paid services through HCA to access additional hours, faster support or greater flexibility in how their care is delivered.

Switching involves notifying My Aged Care of your decision, choosing a transfer date and allowing HCA to manage the onboarding. Your Care Partner ensures a smooth process, including liaising with your previous provider.

Yes. HCA offers dementia informed support including structured routines, safety monitoring, behavioural strategies, meaningful engagement and personalised assistance to promote comfort and wellbeing.

HCA can support your safe transition home by arranging nursing care, wound care, medication support, mobility assistance, transport and short-term increased services during recovery.

Yes. HCA Support Workers can help with grocery shopping, attend appointments, assist in the community, prepare meals at home and support participation in social activities that promote wellbeing.

HCA Home Care provides services in major metropolitan areas and selected regional communities. Availability can vary, and our team can confirm what services are offered in your postcode and how soon they can begin.