How it works
Understand the steps, fees, and support available to access Support at Home funding.
Check your postcode
To see if we service your area.
Where to begin
Steps to get started
1
2
Apply for an assessment
If you are eligible you will then Apply for an assessment on the My Aged Care website.
3
Have your assessment
A member of the Integrated Assessment Team will visit your home to assess your living arrangements, medical history, mobility and how you’re managing your daily activities. They will create a tailored support plan to determine eligibility for Support at Home.
4
Receive progress updates
You will learn whether you’re eligible for Support at Home funding within two to six weeks. If not, you might qualify for alternative funding, such as the Commonwealth Home Support Program.
If you are eligible, congratulations! You’re approved and added to a Support at Home priority system. Please note that wait times can range from 6-15 months at this stage.
Understanding your eligibility
Know what to expect from your assessment
The assessment will assess your needs and looks at a range of factors that include:
- Your health and medical history
- Your lifestyle and any health concerns
- Any issues relating to home and personal safety
- Your physical requirements and how you’re coping with completing daily tasks at home
- Your psychological needs and if you’ve had any changes in memory
- Your social needs and your current engagement with family and community
- Any special needs or concerns
- Any support you currently have
To prepare for the assessment, you may want to have some important information ready, such as:
- Your Medicare number
- Copy of any referrals from your doctor
- Any information that you may want to discuss with the assessor
- Your GP or health professional contact details
- Information on any current support you receive
Your guide to Support at Home funding and support
Eligibility, funding, and getting started made simple
How it works
More and more Australians are choosing to stay in their homes as they age and receive services and support.
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Who can access it
There are eligibility requirements that determine who can access the government funding for Support at Home services.
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How much funding can I get?
The amount of funding you receive is broken down into 8 classifications and is determined based on your level of need.
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What fees are there?
As with any service there may fees and contributions that you are required to pay towards your care.
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Paying Privately
You also have the option to pay privately for home care services. This means there is no government subsidy.
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What is Support at Home?
HCA has a range of Home Care services that align to our customers’ needs and goals. We tailor individual plans for every customer.
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What is the Commonwealth Home Support Programme (CHSP)?
The Commonwealth Home Support Programme (CHSP) is an entry level program that provides basic care and support services for people with lower support requirements.
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Ready to get started or make the switch?
At HCA we have an experiences team of Care Partners ready to help with your Home Care needs. Get in touch today and find out how we can help you.
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Our featured services
Support when it matters most
Discover our specialised services tailored to help you stay comfortable, independent, and supported in the moments that matter most.
Social Support
Get out and about or take part in community events with the help of our Support Workers.
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Gardening
Keep your garden in tip top condition with regular maintenance thanks to our dedicated team.
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Meal Preparation
Ensure you have high-quality nutritious meals in your own home.
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Shopping Support
Manage your household shopping with the help of our Support Workers.
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Medication Support
We’ll ensure that the right medication is always taken at the right time.
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View all Home Care services
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Ready to find the support that’s right for you? Contact us today for a free consultation and let’s create a plan that meets your needs.
Why HCA?
Our Difference
Local Care Partner
Every customer at HCA Home Care is assigned their own care partner as their one point of contact with HCA
Highly skilled Support Workers
At HCA we are able to upskill and train workers regularly thanks to our own in-house training organisation and long history in healthcare. It means you always get the very best workers.
24/7 support
Your support needs don’t stop at 5pm so neither do we. We have a 24/7 support line so you can contact us any time of day – or night!
We care at HCA
Why Choose Healthcare Australia for Home Care
Healthcare Australia is an established, national provider of healthcare support services in Australia. Established in 1972, you can benefit from our access to the best Support Workers and Care Partners by choosing HCA Home Care as your Support at Home provider.