How it works
Understand the steps, fees, and support available to access your Home Care Package.
Check your postcode
To see if we service your area.
Where to begin
Get started with Home Care
in 4 easy steps
1
Decide on your funding option
Once you’ve decided that home care is right for you, you can use the online assessment tool on the My Aged Care website to check if you’re eligible for any government funding.
2
Apply for government funding
If you determine that you are eligible to receive government funding, you will then Apply for an assessment on the My Aged Care website. The assessment will take place in your home and will determine how much government funding you will receive to use on care hours.
3
Select your provider
Once you know the outcome of your assessment and you are assigned a package you can then select your Home Care provider. At HCA Home Care you will have a Business Relationship Lead who can work with you to sign you up for services and help you with the set up and onboarding process.
4
Start receiving care
Once you’ve selected your Home Care provider you will work with them to arrange your first services. At HCA Home Care you will be assigned a Customer Care Manager who will work with you to get your services set up.