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Terms and Conditions
Below are the terms and conditions for all Healthcare Australia initiatives. If you have further questions that are not answered by this section please get in touch with the team and we will be able to help you out.
1. National Incentives Programs
2. Travel Nurse Incentives Incentives
3. First Call Roster Giveaway | 2025 Rewards
National Incentive Programs
HCA National Rewards Program
- With HCA’s National Rewards program you can earn exciting rewards simply by working.
- Rewards are unlocked based on number of hours worked.
- The incentive program runs from 1st January 2025 00:00 AEST until 31st December 2025 23:59 AEST
- Applies to all employees registered and hours worked with participating divisions*
- Your total hours counted towards the HCA National Rewards Program accrues on submission of approved timesheets. Timesheets must be submitted within 14 days of placement completion.
- To remain active in the rewards, program a minimum of 1 shift must be worked within 12 weeks. Your total hours accrued for the rewards program will be reset to zero with no activity.
- Your total hours accrued towards the rewards program will expire if employment is deactivated with no activity or terminated.
- Candidate must be active to claim rewards.
- Rewards programs hours are transferable between participating divisions*
- The onus is on the employee to redeem the reward.
- Once a reward is redeemed the corresponding hours required for your nominated reward is subtracted from your total hours counted towards the HCA National Rewards Program.
- To redeem reward, email request to the relevant division below:
- Tax and super legislative requirements apply.
- All T&C’s are at the discretion of HCA.
- HCA reserves the right to extend, change or end this reward program without prior notice.
Rewards program includes:
- Monthly giveaways
- Uniforms
- Education
- Refer a Friend
- Compliance Cashback (effective as of 1st of May, 1.05.24)
*Participating divisions – HCA VIC, HCA VIC Spec, HCA NSW, HCA NSW Spec, HCA QLD, HCA QLD Spec, HCA SA, HCA SA Spec, HCA WA, HCA WA Spec, HCA Travel Nurse, Community Care
Rewards Redemption
National Refer a Friend Program
Our acclaimed Refer A Friend program just got bigger! We’ve expanded the eligibility criteria so that all HCA field staff are included. Even better for each successful referral you will both receive a reward.
- The ‘National Refer a Friend’ program runs from 1st January 2025 12:00 am AEST until Friday 31st December 2025 11:59 am AEST
- Note, that for Community Care staff, this incentive program is effective from 1st January 2024. As such, Community Care staff can only claim the National Refer a Friend Program for staff referred 1st January 2024 onwards.
- When the referred candidate is an RN, EN, RM or Theatre Staff, both the referred candidate and the referring employee will receive $500.
- When the referred candidate is an AIN, PCA or Disability Support Worker (Community Care), both the referred candidate and the referring employee will receive $250.
- This means that:
- If an AIN/PCA or Disability Support Worker refers an RN, EN, RM and Theatre staff then they receive $500 as well as the referred candidate
- If an RN, EN, RM and Theatre staff refers an AIN/PCA or Disability Support Worker then they receive $250 as well as the referred candidate
- A referred candidate is either a new employee to HCA or associated brands or has not worked a shift within 2 years.
- The referrer must be deemed an active employee who has worked a contract or shift within the last 12 weeks to be eligible
- Referrals are recognised nationally. The referred candidate can work in a different participating division from the referee e.g. Referee can be working in WA (HCA WA) but refer a candidate who wants to work in metropolitan NSW (HCA NSW Spec)*
- The referee mentions your name at the interview for our record-keeping purposes and the validity of the referral or the referrer is introduced via our website. Later notification of the referral may result in the reward not being offered
- The reward is offered to both referee and referrer once the referred candidate works 100 hours within 90 days of starting work with HCA.
- The onus is on the referrer and referee to notify HCA once they have reached 100 hours and are eligible for their bonus.
- Note candidates must be active to claim rewards
- To redeem reward, email request to the relevant state below:
- All referral rewards are at the discretion of HCA
- This promotion cannot be used in conjunction with other offers.
- HCA reserves the right to extend or end this promotion at any time.
- Tax and super legislative requirements apply.
*Participating divisions – HCA VIC, HCA VIC Spec, HCA NSW, HCA NSW Spec, HCA QLD, HCA QLD Spec, HCA SA, HCA SA Spec, HCA WA, HCA WA Spec, HCA Travel Nurse, Community Care
Travel Nurse Incentives
Travel FREE with HCA Travel Nurse
Eligible HCA Travel Nurse candidates will receive free travel to and from their minimum 6-week placements in Australia. Continue reading to see the specific terms and conditions for travel within Australia, as well as what’s on offer if you’re coming to placement from New Zealand or another international destination:
Free National Travel with Travel Nurse
For our candidates residing in Australia, HCA has your travel covered for 6+ week placements. Whether it’s flights, fuel, buses, or trains – we’ve got you sorted.
- The ‘Free National Travel with Travel Nurse’ incentive is effective from 00:00 AEST 1st January 2023 to 23:59 AEST 31st December 2025. All mentions to the ‘dates of the incentive’ refer to these dates.
- This incentive is available to all HCA Travel Nurse candidates with a place of residence in Australia, according to our database, and commencing their placement within the dates of the incentive.
- The candidate must be eligible to work in Australia, hold AHPRA Registration with no restrictions and be registered with HCA to participate (if unsure about the process please contact our Travel Nurse Team. They will assist candidates in being work ready).
- To qualify for this incentive the candidate must successfully complete a minimum placement of 6 weeks.
- Travel refers to all en-route travel WITHIN AUSTRALIA – fuel (equivalent to Best Fare of the Day and identified in candidate agreement) OR flights (economy class only) OR public transport and applicable en–route taxis ONLY from the candidate’s closest airport to the placement location and return to the same airport. Enroute taxis and excess baggage reimbursement is capped at $80 per placement.
- Within Australia, travel is to be booked by the consultants. In the case of a candidate needing to book their own travel and transport, this will need to be approved by their consultant before booking.
- All travel must be in the name of the candidate.
- The candidate must submit their travel claims to HCA within 14 days of successful placement completion.
- Once all documentation has been received and approved by HCA, the candidate will be reimbursed for their travel within 21 days as per reimbursement guidelines in accordance with Best Fare of the Day identified in candidate agreement.
- Healthcare Australia has no obligation to candidates who do not comply with these terms and condition
- Travel entitlements apply to specified placement ONLY, as outlined in the candidate agreement.
- Upon signing the candidate agreement all travel is final. After this point any changes to travel will be the candidates sole financial responsibility
- This includes changes to travel post confirmation of itinerary. Any changes will be at the candidates cost
- Travel must be completed within 7 days of the end date of the placement, after such time it is the candidate’s financial responsibility to arrange their travel home. HCA will not be obligated to provide any financial travel assistance after this time.
- Candidates who do not meet the criteria of HCA travel policy will have their claim rejected.
- Candidates who do not meet HCA’s compliance requirements will not have travel booked and may be required to pay back any travel outlaid by HCA or relevant Health Service.
- Candidates who do not complete their placements successfully may have their claim rejected and may be required to pay back any travel outlaid by HCA or relevant Health service.
- Candidates who utilise airline/travel/bank/rewards points for travel bookings related to placements will not be eligible for reimbursement (eg. Qantas Frequent Flyer, NZ Air Points, Flybuys points).
- If travelling internationally please see our ‘Free International Travel with Travel Nurse’ and ‘Free Trans-Tasman Travel with Travel Nurse’ (for NZ) incentives.
- The terms and conditions specified in this ‘Free National Travel with Travel Nurse’ incentive are in conjunction with the ‘HCA Travel Nurse Travel and Accommodation Policy.’
- Terms and conditions of this promotion may be amended by Healthcare Australia at any time.
- Upon signing the candidate agreement all travel is final. After this point any changes to travel will be the candidates sole financial responsibility
Free Trans-Tasman Travel with Travel Nurse
Eligible HCA Travel Nurse candidates who reside in New Zealand will receive free travel to and from Australia for their minimum 8-week placements.
- The ‘Free Trans-Tasman Travel with Travel Nurse’ incentive is effective 00:00 AEST 1st January 2025 to 23:59 AEST 31st December 2025. All mentions to the ‘dates of the incentive’ refer to these dates.
- This incentive is available to all HCA Travel Nurse candidates currently located in New Zealand commencing their placement within the dates of the incentive.
- Candidates who successfully complete a minimum placement of 8 weeks will be eligible to claim reimbursement for flights only from their closest international airport in New Zealand, to their entry port into Australia and return. This is capped at $800 each way.
- Flights within New Zealand are not considered at part of this incentive.
- Upon entering Australia, the standard ‘Free National Travel with Travel Nurse’ incentive will apply.
- If you meet the criteria and work a minimum 6-week placement, but don’t reach the criteria of an 8-week placement, you are eligible for the international travel allowance as stipulated in the ‘Free International Travel with Travel Nurse’ incentive. This is capped at $300 each way to and from New Zealand. Please review this incentive for more details.
- This incentive MAY NOT be used in conjunction with the ‘Free International Travel with Travel Nurse’ promotion.
- Expense reimbursements for International travel will only be reviewed post the successful completion of placement.
- For your claim to be considered the Free Trans-Tasman Travel with Travel Nurse promotion must be identified in your candidate agreement.
- It is the responsibility of the worker to advise us in advance that they will be seeking International travel prior to commencing placement
- Only approved International travel support that is relevant to start and completion of completed Travel Nurse placements will be considered. Travel that does not coincide with secured placements meeting the minimum timeframes will be rejected.
- Further if you have travelled to placement from a domestic location, any request to claim international travel post-placement will be rejected
- All compliant reimbursements will be converted to Australian dollars if identified as NZ dollars
- All other Terms & Conditions referenced within the ‘Free National Travel with Travel Nurse’ incentive will apply.
- Terms and conditions of this promotion may be amended by Healthcare Australia at any time.
- All international travel support is at the discretion of HCA and subject to change without notice.
2025 Giveaway
First Call Roster | 2025 Rewards
- This competition is run by Healthcare Australia ABN 95 108 180 589.
- The ‘Healthcare Australia’s First Call Roster’ competition starts on 18/12/2024 and ends on 30/06/2025.
- There are a total of 35 x $1,000 gift vouchers to be won.
- Only active Nursing and Community Care employees of Healthcare Australia are eligible to enter this giveaway.
- Participating divisions are as follows:
- HCA VIC
- HCA NSW
- HCA QLD
- HCA SA
- HCA WA
- HCA Care
- Eligibility and Entry Requirements:
- To enter the competition, the employee must:
- Be an active Nursing or Community Care employee of Healthcare Australia from the start of the giveaway on 18/12/2024 until the time of winner announcement.
- Keep all competencies and compliance up to date.
- Metro Nursing:
- Download the eHCA app.
- Update availability on the eHCA app.
- Accept shifts within 30 minutes of being allocated.
- Work 10 shifts within a calendar month with no withdrawals.
- Community Care:
- Download the eHCA app.
- Update availability on the eHCA app.
- Accept shifts within 30 minutes of being allocated.
- Work 10 shifts within a calendar month with no withdrawals.
- Conditions for Valid Entries:
- The employee entering the competition must be active at the time the winner is announced.
- Entries are only recognised for confirmed shifts worked via the eHCA app, except for Community Care and completed Travel Nurse contracts.
- The employee must have worked during the competition period.
- The employee must be deemed in good standing with Healthcare Australia.
- Participants will be disqualified from the calendar month if they make one withdrawal.
- The employee must not have won any other major prizes during the competition period.
- The employee consents to the use of any videos or audio they share being irrevocably used across Healthcare Australia’s social media and marketing channels.
- The employee must be aged 18 years or older.
- Winner Selection and Prize Distribution:
- Winners will be chosen at random by the Healthcare Australia on the 5th of each month and contacted by the 15th of that month.
- Winners will be contacted via phone, SMS, or email to confirm their address for prize delivery.
- Each winner will receive their $1,000 gift voucher via post to their confirmed address.
- The prize is non-transferable and not redeemable for cash.
- Winners must provide contact details to receive the prize and sign a release form upon receiving the prize.
Additional Terms:
- All other Terms & Conditions referenced in the ‘HCA National Rewards Program’ incentive will apply.
- HCA reserves the right to extend, modify, or terminate this giveaway without prior notice at its discretion.