Healthcare Australia Home Care – Refer a Friend Program Terms & Conditions

Effective Date: January 1, 2025
End Date: December 31, 2025

1. Program Overview

Healthcare Australia’s Home Care division (“HCA Home Care”) is offering a referral incentive to existing clients who refer friends or family members to become new HCA Support at Home (previously Home Care Package) clients.

If the referred person signs up for Support at Home and becomes an active HCA Home Care client, both the referrer and the new client will receive a gift voucher.

2. Eligibility

• The referrer must be a current HCA Home Care client at the time of making the referral.
• The referred person must be a new client, not previously associated with HCA Home Care.
• The referral is only valid if the referred client is not introduced via any third party, including but not limited to CareAbout or Aged Care Decisions.
• The referral must be disclosed to HCA Home Care within two (2) months of the referred client signing up.
• This program cannot be used in conjunction with any other offer or incentive.

3. Referral Process

• The referrer must inform HCA Home Care of the referral by emailing or calling their Care Partner or our central enquiries team.
• Alternatively, the referred client can mention the referrer’s full name during their onboarding process.
• The onus is on the referrer or the referred client to advise HCA Home Care of the referral within the eligibility window for the reward to be triggered.

4. Incentive Payment

• Once the referred client has been onboarded and verified as an eligible Support at Home client, the referrer will receieve a $400 gift voucher and the referee will receieve a gift card of $400+ (based on package level).
• Vouchers will be issued within 30 days of verification.
• The reward is non-transferable and cannot be redeemed for cash or exchanged for any other benefit.

5. General Conditions

• HCA Home Care reserves the right to modify, suspend, or terminate the program at any time without prior notice.
• In the case of multiple referrals for the same person, the reward will only be issued to the first valid referral received.
• Any suspected abuse of the program, including false or self-referrals, will result in disqualification from the program.
• Participation in the program constitutes acceptance of these Terms and Conditions.
• This promotion cannot be used in conjunction with other offers.

For questions regarding the program, please contact our team at homecare.intake@healthcareaustralia.com.au or call 1300 422 111

Refer a Customer Program 

• The ‘Refer a Customer ’ program runs from 24th September  2025 12:00 am AEST until
  31st December 2025 11:59 am AEST
• When the referred client signs up with HCA Home Care, the referrer will
  receive $400 gift card.
• The referrer must be deemed an active employee to be eligible.
• The referee mentions client name before or within 3 months of the referred client
  signing with HCA Home Care. Later notification of the referral may result in the
  reward not being offered
• The reward is offered to referee once the referred client has signed up with HCA Home Care.
• The onus is on the referee to notify HCA Home Care once the referred client has signed.
• To redeem reward, email request is sent to homecare.intake@healthcareaustralia.com.au
• All referral gift cards are at the discretion of HCA Home Care.
• This promotion cannot be used in conjunction with other offers.
• HCA Home Care reserves the right to extend or end this promotion at any time.
• Tax and super legislative requirements apply.

National Home Care Refer a Friend Program (support worker) – Terms & Conditions

1. Program Overview

The National Home Care Refer a Friend program (“the Program”) is an initiative by Healthcare Australia (HCA) designed to reward active HCA Support Workers who refer new Support Workers to join HCA’s Home Care division.

2. Program Period

The Program runs from 25 November 2025, 12:00am AEST until 31 December 2026, 11:59pm AEST.

3. Eligibility

• The Referrer must be an active HCA employee who has worked a shift within the past 12 weeks.
• The Referred Candidate must be either:
  • A new employee to HCA or any associated brand; or
  • A former employee who has not worked a shift within the last two (2) years.
• Both the Referrer and Referred Candidate must be employed in Home Care Support Worker roles.

4. Reward Structure

• Both the Referrer and Referred Candidate will receive a $150 reward (AUD).
• The reward will be issued once the Referred Candidate has completed 75 hours of paid work within 90 days of commencing employment with HCA.
• Rewards are processed via gift card or other payment method as determined by HCA.

5. Claiming the Reward

• It is the responsibility of both the Referrer and Referred Candidate to notify HCA Home Care once 75 hours have been completed.
• HCA will verify hours worked and eligibility before processing payment.
• Claims must be submitted within 30 days of the 75-hour completion date.

6. Exclusions

• Self-referrals are not eligible.
• Referrals made prior to the Program start date or after the closing date are ineligible.
• The Program does not apply to roles outside the Home Care division.

7. General Conditions

• Rewards are non-transferable, non-exchangeable, and non-redeemable for cash.
• HCA reserves the right to verify the identity, eligibility, and employment status of both parties.
• HCA reserves the right to modify, suspend, or terminate the Program at any time without prior notice.
• Any disputes will be handled at HCA’s discretion, and HCA’s decision will be final.

8. Tax Implications

• Recipients are responsible for any tax implications arising from receiving the reward.

9. Privacy

• Personal information collected during this Program will be handled in accordance with HCA’s Privacy Policy and used solely for the purpose of administering the Program.

Healthcare Australia Homecare – $400 Sign-On Bonus Terms & Conditions

Effective Date: July 31 2025
End Date: October 31, 2025

1. Program Overview

Healthcare Australia’s Homecare division (“HCA Homecare”) is offering a $400 gift voucher to new clients who join HCA Homecare and mention the “Sign-On Bonus” offer at the time of signing up.

This incentive is designed to welcome new Support at Home (previously Home Care Package) clients and is available for a limited time only.

2. Eligibility

• The offer is open to new clients only who sign a Homecare Package Services Agreement with HCA Homecare between July 31, 2025 and October 31, 2025.
• To be eligible, the client must explicitly mention the “Sign-On Bonus” at the time of signing up.
• The offer is not valid for clients referred or introduced via third parties, including but not limited to CareAbout or Aged Care Decisions.
• Clients must notify HCA Homecare of their intention to claim the bonus within two (2) weeks of signing up.
• This offer cannot be used in conjunction with any other promotion, offer, or incentive.

3. Claim Process

• Clients must inform their Care Partner or HCA Homecare representative of the offer during the sign-up process.
• Claims submitted after the two-week period following sign-up will not be eligible.
• The onus is on the client to ensure the offer is claimed correctly and within the required timeframe.

4. Gift Voucher Fulfilment

• Once the client’s eligibility is confirmed, and they are successfully onboarded as a HCA Homecare client, a $400 gift voucher will be issued.
• Vouchers will be distributed within 60 days of verification.
• The reward is non-transferable, non-exchangeable, and cannot be redeemed for cash.

5. General Conditions

• HCA Homecare reserves the right to modify, extend, or cancel this offer at any time without notice.
• Only one sign-on bonus is permitted per new client.
• Any suspected misuse or misrepresentation of the offer may result in disqualification.
• Participation in the offer constitutes acceptance of these Terms and Conditions.

For further enquiries, please contact our team at homecare.intake@healthcareaustralia.com.au or call 1300 422 111

Effective Date: 22nd September 2025

End Date: 31st January 2026

Program Overview

Healthcare Australia’s Homecare division (“HCA Homecare”) is offering up to $750 in gift vouchers to new clients who join a fully managed Support at Home service and mention this offer at the time of sign-up.

This incentive is designed to welcome new Support at Home clients and is available for a limited time only.

Eligibility

• Offer is open to new clients only who sign a Support at Home Services Agreement with HCA Homecare, La Bella Life, Gippsland Care Services and My Care Solutions between the Effective Date and End Date.
• Gift Card Value:
  • $400 for Level 1 or Level 2 Support at Home (previously Home Care Package) clients
  • $750 for Level 3 or Level 4 Support at Home (previously Home Care Package) clients
• This offer is advertised as “up to $750” as the value is dependent on the client’s approved package level.
• To be eligible, clients must:
  • Explicitly mention this offer at the time of signing up.
  • Notify HCA Homecare of their intention to claim the bonus within two (2) weeks of signing up.
• This offer applies to direct enquiries only and will not be paid to clients referred via third-party aggregators such as CareAbout, Aged Care Decisions, or other referral services.
• Offer is not available to existing HCA Homecare clients or clients who have held an HCA Support at Home (previously Home Care Package) in the last six (6) months.
• This offer cannot be used in conjunction with any other promotion, offer, or incentive unless explicitly stated.

Claim Process

• Clients must inform their Care Partner or HCA Homecare representative of the offer during the sign-up process.
• Claims made after the two-week period following sign-up will not be eligible.
• The onus is on the client to ensure the offer is claimed correctly and within the required timeframe.

Gift Voucher Fulfilment

• Once the client’s eligibility is confirmed and they have commenced services, the gift voucher will be issued.
• Vouchers will be distributed within 30 days of the client’s first service commencing and successful verification of eligibility.
• The reward is non-transferable, non-exchangeable, and cannot be redeemed for cash.

General Conditions

• Only one sign-on bonus is permitted per new client.
• Any suspected misuse, misrepresentation, or fraudulent activity relating to this offer may result in disqualification.
• HCA Homecare reserves the right to modify, extend, or cancel this offer at any time without notice.
• Participation in this promotion constitutes acceptance of these Terms & Conditions.

Contact

For further enquiries regarding this offer, please contact:

homecare.intake@healthcareaustralia.com.au

1300 422 111