How it works
Understand the steps, fees, and support available to access Support at Home funding.
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Understanding Support at Home
More support, more choice with the Support at Home program
The Support at Home program is designed for older Australians who need regular, ongoing support to live independently and safely at home.
Support is personalised to your needs and preferences, with funding provided based on an assessment that places you into one of eight funding classifications. These classifications reflect the level of care and services you may require, from occasional help to more complex, daily support.
Once you’ve been approved for Support at Home funding, you can choose any registered provider across Australia. Your provider will work with you to build a support plan that reflects your goals and lifestyle, giving you more choice, flexibility, and control.
Depending on your situation, services you may receive include help with daily tasks, personal care, health-related support, home safety modifications, or short-term recovery assistance, all aimed at helping you maintain your quality of life at home.
Are you a Commonwealth Home Support Programme (CHSP) customer?
CHSP is a separate program that provides entry-level support for people who need a small amount of help at home. Learn more about CHSP here.
Find out more about Support at Home
Get in touch today and find out how we can help you.
A full range of services
Through Support at Home you can access:
Social Support
Get out and about and take part in community events or groups with the help of our Support Workers.
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Gardening
Keep your garden in tip top condition with regular maintenance thanks to our dedicated team.
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Meal Preparation
Ensure you have quality, well cooked, nutritious meals in your own home
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Shopping Support
Continue to manage your household needs by getting out and completing your shopping with the help of our Support Workers.
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Medication Support
Allow us to manage the medication you need to ensure the right medication is always taken at the right time.
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Nursing
Get the nursing support you need from qualified and reliable nursing staff.
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Allied Health Support
We can arrange appointments with Occupational Therapists, Physiotherapists, Speech Pathologists and Podiatrists.
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Respite
We can support you or your regular carer to take a break when needed or arrange support over holiday periods.
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Modifications and Maintenance
We can support you with requests for home modifications through your home care package / Support at Home package, our team are experienced and knowledgeable in this support.
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Cleaning
An extra pair of hands to help keep your home as clean and tidy as you like.
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Personal Care
Help with your personal activities such as grooming and daily activities.
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Transport
We can take you to and from appointments or outings as needed.
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Your guide to Support at Home funding and support
Eligibility, funding, and getting started made simple
How it works
More and more Australians are choosing to stay in their homes as they age and receive services and support.
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Who can access it
There are eligibility requirements that determine who can access the government funding for Support at Home services.
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How do I get funding?
Government funding for Support at Home is managed through My Aged Care. You’ll go through an application process with them to receive your funding.
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How much funding can I get?
The amount of funding you receive is broken down into 8 classifications and is determined based on your level of need.
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What fees are there?
As with any service there may fees and contributions that you are required to pay towards your care.
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Paying Privately
You also have the option to pay privately for home care services. This means there is no government subsidy.
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What is the Commonwealth Home Support Programme (CHSP)?
The Commonwealth Home Support Programme (CHSP) is an entry level program that provides basic care and support services for people with lower support requirements.
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Ready to get started or make the switch?
At HCA we have an experiences team of Care Partners ready to help with your Home Care needs. Get in touch today and find out how we can help you.
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★★★★★
Reviews
Why our clients place their
trust in us for exceptional care
★★★★★
Been with them for many years
HCA has always met my needs and explains my options and what is available to me with my funding. Have been with them for many years and am very happy with their service.
★★★★★
Professionalism and friendliness
Thank you for the care, understanding, professionalism and friendliness shown to me by all the staff.
★★★★★
Dedicated & caring
I think the staff are very dedicated & caring & do their best to offer an excellent service. I would like to offer my thanks to them.
★★★★★
I am very happy
I am very happy with the service and the quality of that service. So far Nothing is too much trouble.
★★★★★
Can’t help you enough
Very happy though with the amazing service.. phone staff can’t help you enough.
★★★★★
Great empathy and respect
I was treated very professionally and with great empathy and respect which I truly appreciate.
Why HCA?
Our Difference
Local Care Partner
Every customer at HCA Home Care is assigned their own care partner as their one point of contact with HCA
Highly skilled Support Workers
At HCA we are able to upskill and train workers regularly thanks to our own in-house training organisation and long history in healthcare. It means you always get the very best workers.
24/7 support
Your support needs don’t stop at 5pm so neither do we. We have a 24/7 support line so you can contact us any time of day – or night!
We care at HCA
Why Choose Healthcare Australia for Home Care
Healthcare Australia is an established, national provider of healthcare support services in Australia. Established in 1972, you can benefit from our access to the best Support Workers and Care Partners by choosing HCA Home Care as your Support at Home provider.