How it works
Understand the steps, fees, and support available to access your Home Care Package.
Check your postcode
To see if we service your area.
HCA Home Care
Experience the difference with HCA Home Care
Established in 1972 as a nursing agency in Melbourne, Healthcare Australia (HCA) has continuously grown over the decades to become a leading provider across healthcare recruitment, employment, education, and aged care.
As HCA has access to the very best Support Workers in Australia, it was natural that we branch into the in-home aged care space. We know how important great people are when providing a great service.
By choosing HCA Home Care as your Home Care provider, you too can benefit from our access to the best Support Workers and Customer Care Managers in the country.
52
YRS
With over 52 years’ of experience
Supporting the aged care community with skilled and passionate Home Care Support Workers since 1972.
24
HRS
24 Hours Support Line
For your peace of mind, our round the clock 24/7 phone support line is always ready to help you with emergency support services.
100
% HAPPY
Perfect Match
We make sure you meet the specialist who’ll be assisting you through your journey and ensure you’re always 100% happy with who you’ve chosen.
Our Team
We have a dedicated team who are committed to making sure our customers receive the best care and services.
Local team
Your Support Workers
HCA Home Care has been providing support staff for Home Care since 1972, so we definitely know a thing or three about what makes a great support worker.
Having become a trusted and respected Home Care services provider over the years, we are in the luxury position of having the best Support Workers applying to work for us – Which means you will get nothing but the very best care in your home.
Head Office Support
Your Additional Services
At HCA Home Care your services don’t stop once your Support Worker leaves your home.
Business Relationship Lead
The first person you will speak with at HCA is one of our dedicated Business Relationship Leads. They will help you navigate the Home Care system and get your set up with HCA. They will help you navigate the Home Care System and get you set up with HCA.Customer Care Manager
At HCA every customer has their own Customer Care Manager who makes sure everything is running smoothly. They ensure you receive the services you need and check in with you regularly. They are your one point of contact at HCA so you don’t need to speak to a different person every time you call. You have their phone number and email address so you contact them directly rather than going through a central phone number.Service Delivery Team Lead
Our Service Delivery Team manage our Support Workers. They make sure they have the training and skills to provide the best service to you and routinely complete in home assessments with the support worker. Not many Home Care providers have this role and it’s one of the things that sets HCA apart.State Manager
We have a State Manager in every state where we offer services. You will have the contact details for your State Manager so if you ever need to talk to someone other than your Customer Care Manager you are able to. We think it’s important our customers have access to our senior management team if they need to as our customers are the most important part of our business.★★★★★
Reviews
Why our clients place their
trust in us for exceptional care
★★★★★
Been with them for many years
HCA has always met my needs and explains my options and what is available to me on my package. Have been with them for many years and am very happy with their service.
★★★★★
Professionalism and friendliness
Thank you for the care, understanding, professionalism and friendliness shown to me by all the staff.
★★★★★
Dedicated & caring
I think the staff are very dedicated & caring & do their best to offer an excellent service. I would like to offer my thanks to them.
★★★★★
I am very happy
I am very happy with the service and the quality of that service. So far Nothing is too much trouble.
★★★★★
Can’t help you enough
Very happy though with the amazing service.. phone staff can’t help you enough.
★★★★★
Great empathy and respect
I was treated very professionally and with great empathy and respect which I truly appreciate.
Why HCA?
Our Difference
Local Customer Care Manager
Every customer at HCA Home Care is assigned their own care manager as their one point of contact with HCA
Highly skilled Support Workers
At HCA we are able to upskill and train workers regularly thanks to our own in-house training organisation and long history in healthcare. It means you always get the very best workers.
24/7 support
Your support needs don’t stop at 5pm so neither do we. We have a 24/7 support line so you can contact us any time of day – or night!
We care at HCA
Why Choose Healthcare Australia for Home Care
Healthcare Australia is an established, national provider of healthcare support services in Australia. Established in 1972, you can benefit from our access to the best Support Workers and Customer Care Managers by choosing HCA Home Care as your Home Care provider.