How it works
Understand the steps, fees, and support available to access Support at Home funding.
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Understanding Support at Home
More support, more choice with the Support at Home program
The Support at Home program is designed for older Australians who need regular, ongoing support to live independently and safely at home.
Support is personalised to your needs and preferences, with funding provided based on an assessment that places you into one of eight funding classifications. These classifications reflect the level of care and services you may require, from occasional help to more complex, daily support.
Once you’ve been approved for Support at Home funding, you can choose any registered provider across Australia. Your provider will work with you to build a support plan that reflects your goals and lifestyle, giving you more choice, flexibility, and control.
At HCA Home Care, we help turn your Support at Home funding into meaningful care. From understanding what your funding covers to arranging services that fit into your week, we help bring the right support together so home continues to feel like home.
Depending on your situation, services you may receive include help with daily tasks, personal care, health-related support, home safety modifications, or short-term recovery assistance, all aimed at helping you maintain your quality of life at home.
Are you a Commonwealth Home Support Programme (CHSP) customer?
CHSP is a separate program that provides entry-level support for people who need a small amount of help at home. Learn more about CHSP here.
What services can you access through Support at Home?
Support at Home is designed to make it easier for older Australians to access the care they need to remain safe, well and independent at home. Services are grouped into:
Clinical care
Clinical care focuses on helping you manage your health, mobility and wellbeing at home. It may include:≈
- Nursing
- Occupational therapy
- Physiotherapy
- Podiatry
- Allied health services
HCA Home Care can help connect you with appropriate clinical care and support services based on your requirements and your approved Support at Home plan.
Independence supports
Independence supports are designed to assist with personal care, daily routines, connection and safe participation in the community. These services can help you continue living the way you choose while receiving practical support where it matters most.
They may include:
- Personal care
- Medication support
- Transport
- Respite care
- Social support
HCA Home Care’s Support Workers can assist with everyday personal routines such as showering, dressing, grooming and medication prompts. We can also support transport to appointments, social activities and community outings, as well as respite care to give family carers time to rest and recharge.
Everyday living supports
Everyday living supports help with practical household tasks that contribute to a safer, cleaner and more manageable home environment. These services can be especially helpful when daily chores become physically difficult, time-consuming or unsafe to manage alone.
They may include:
- Cleaning
- Gardening
- Shopping
- Meal preparation
- Home maintenance
HCA Home Care can help arrange practical assistance around the home, from light cleaning and meal preparation to shopping support and household tasks. We help you coordinate services that align with your assessed needs, personal preferences and day-to-day routine.
At HCA Home Care, we help you understand what is included in your Support at Home plan and coordinate services that align with your assessed needs, personal preferences and day-to-day routine.
Find out more about Support at Home
Get in touch today and find out how we can help you.
A full range of services
Through Support at Home you can access:
Social Support
Get out and about and take part in community events or groups with the help of our Support Workers.
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Gardening
Keep your garden in tip top condition with regular maintenance thanks to our dedicated team.
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Meal Preparation
Ensure you have quality, well cooked, nutritious meals in your own home
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Shopping Support
Continue to manage your household needs by getting out and completing your shopping with the help of our Support Workers.
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Medication Support
Allow us to manage the medication you need to ensure the right medication is always taken at the right time.
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Nursing
Get the nursing support you need from qualified and reliable nursing staff.
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Allied Health Support
We can arrange appointments with Occupational Therapists, Physiotherapists, Speech Pathologists and Podiatrists.
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Respite
We can support you or your regular carer to take a break when needed or arrange support over holiday periods.
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Modifications and Maintenance
We can support you with requests for home modifications through your home care package / Support at Home package, our team are experienced and knowledgeable in this support.
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Cleaning
An extra pair of hands to help keep your home as clean and tidy as you like.
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Personal Care
Help with your personal activities such as grooming and daily activities.
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Transport
We can take you to and from appointments or outings as needed.
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Your guide to Support at Home funding and support
Eligibility, funding, and getting started made simple
How it works
More and more Australians are choosing to stay in their homes as they age and receive services and support.
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Who can access it
There are eligibility requirements that determine who can access the government funding for Support at Home services.
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How do I get funding?
Government funding for Support at Home is managed through My Aged Care. You’ll go through an application process with them to receive your funding.
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How much funding can I get?
The amount of funding you receive is broken down into 8 classifications and is determined based on your level of need.
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What fees are there?
As with any service there may fees and contributions that you are required to pay towards your care.
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Paying Privately
You also have the option to pay privately for home care services. This means there is no government subsidy.
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What is the Commonwealth Home Support Programme (CHSP)?
The Commonwealth Home Support Programme (CHSP) is an entry level program that provides basic care and support services for people with lower support requirements.
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Ready to get started or make the switch?
At HCA we have an experiences team of Care Partners ready to help with your Home Care needs. Get in touch today and find out how we can help you.
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★★★★★
Reviews
Why our clients place their
trust in us for exceptional care
★★★★★
Been with them for many years
HCA has always met my needs and explains my options and what is available to me with my funding. Have been with them for many years and am very happy with their service.
★★★★★
Professionalism and friendliness
Thank you for the care, understanding, professionalism and friendliness shown to me by all the staff.
★★★★★
Dedicated & caring
I think the staff are very dedicated & caring & do their best to offer an excellent service. I would like to offer my thanks to them.
★★★★★
I am very happy
I am very happy with the service and the quality of that service. So far Nothing is too much trouble.
★★★★★
Can’t help you enough
Very happy though with the amazing service.. phone staff can’t help you enough.
★★★★★
Great empathy and respect
I was treated very professionally and with great empathy and respect which I truly appreciate.
Why HCA Home Care?
Our Difference
Local Customer Care Manager
Every customer at HCA Home Care is assigned their own Customer Care Manager as their one point of contact with us.
Highly skilled Support Workers
At HCA, we are able to upskill and train workers regularly thanks to our own in-house training organisation and long history in healthcare. It means you always get the very best workers.
24/7 support
Your support needs don’t stop at 5pm so neither do we. We have a 24/7 support line so you can contact us any time of day — or night!
We care at HCA Home Care
Why Choose HCA Home Care as your provider
HCA Home Care is an established national provider of healthcare support services. Established in 1972, you can benefit from our access to the best Support Workers and Customer Care Managers by choosing HCA Home Care as your Support at Home provider.
Need help from HCA?
Want to speak to a specialist? Contact us today.
FAQs
What is Support at Home in aged care?
Support at Home is an Australian Government aged care program that helps older people access services to live independently at home for longer. It brings together a range of in-home care services, including clinical care, personal support and essential everyday assistance.
Did Support at Home replace Home Care Packages?
Yes. Support at Home has replaced the Home Care Packages program and the Short-Term Restorative Care program from 1 November 2025. The Commonwealth Home Support Programme is expected to transition later. For people who previously received a Home Care Package, the transition is designed to move them into Support at Home while continuing access to in-home aged care services.
What services are included in Support at Home?
Services may include nursing, allied health, personal care, transport, respite and medication support. You may also be eligible for household support such as cleaning, gardening, shopping, meal preparation and home maintenance. Additionally, your plan may include assistive technology and home modifications, with approved services guided by your aged care assessment.
Do I have to pay for Support at Home services?
Some Support at Home services may require a personal contribution, depending on the type of service you receive and your individual financial circumstances. Clinical supports are generally treated differently from independence and everyday living supports, which may have contribution arrangements. Rest assured your fees and contributions will be explained clearly before services begin.
Can HCA Home Care help me use my Support at Home funding?
Yes. HCA Home Care can help you understand your Support at Home funding and coordinate services that match your approved care plan. Our team can guide you through your options, help organise suitable supports and work with you to build a care arrangement that reflects your needs, preferences and goals at home.