Healthcare Australia Home Care – Refer a Friend Program Terms & Conditions

Effective Date: January 1, 2026
End Date: December 31, 2026

1. Program Overview

Healthcare Australia’s Home Care division (“HCA Home Care”) is offering a referral incentive to existing clients who refer friends or family members to become new HCA Support at Home (previously Home Care Package) clients.

If the referred person signs up for Support at Home and becomes an active HCA Home Care client, both the referrer and the new client will receive a gift voucher.

2. Eligibility

• The referrer must be a current HCA Home Care client at the time of making the referral.
• The referred person must be a new client, not previously associated with HCA Home Care.
• The referral is only valid if the referred client is not introduced via any third party, including but not limited to CareAbout or Aged Care Decisions.
• The referral must be disclosed to HCA Home Care within two (2) months of the referred client signing up.
• This program cannot be used in conjunction with any other offer or incentive.

3. Referral Process

• The referrer must inform HCA Home Care of the referral by emailing or calling their Care Partner or our central enquiries team.
• Alternatively, the referred client can mention the referrer’s full name during their onboarding process.
• The onus is on the referrer or the referred client to advise HCA Home Care of the referral within the eligibility window for the reward to be triggered.

4. Incentive Payment

• Once the referred client has been onboarded and verified as an eligible Support at Home client, the referrer will receieve a $400 gift voucher and the referee will receieve a gift card of $400+ (based on package level).
• Vouchers will be issued within 30 days of verification.
• The reward is non-transferable and cannot be redeemed for cash or exchanged for any other benefit.

5. General Conditions

• HCA Home Care reserves the right to modify, suspend, or terminate the program at any time without prior notice.
• In the case of multiple referrals for the same person, the reward will only be issued to the first valid referral received.
• Any suspected abuse of the program, including false or self-referrals, will result in disqualification from the program.
• Participation in the program constitutes acceptance of these Terms and Conditions.
• This promotion cannot be used in conjunction with other offers.

For questions regarding the program, please contact our team at homecare.intake@healthcareaustralia.com.au or call 1300 422 111

Refer a Customer Program 

• The ‘Refer a Customer ’ program runs from 1st January  2026 12:00 am AEST until
  31st December 2026 11:59 pm AEST
• When the referred client signs up with HCA Home Care, the referrer will
  receive $400 gift card.
• The referrer must be deemed an active employee to be eligible.
• The referee mentions client name before or within 3 months of the referred client
  signing with HCA Home Care. Later notification of the referral may result in the
  reward not being offered
• The reward is offered to referee once the referred client has signed up with HCA Home Care.
• The onus is on the referee to notify HCA Home Care once the referred client has signed.
• To redeem reward, email request is sent to homecare.intake@healthcareaustralia.com.au
• All referral gift cards are at the discretion of HCA Home Care.
• This promotion cannot be used in conjunction with other offers.
• HCA Home Care reserves the right to extend or end this promotion at any time.
• Tax and super legislative requirements apply.

1. Program Overview

Healthcare Australia (HCA) offers a referral incentive to reward individuals who refer qualified healthcare professionals to join HCA. Referrals may come from current or past HCA workers. The bonus will be paid to both the referrer and the referred candidate once all eligibility criteria are met.

2. Eligibility

The Referrer:

• Must have previously worked for HCA (including all associated brands) in any division or role.
• Does not need to be a current employee at the time of making the referral.
• If the referrer is currently employed by HCA, the reward will be processed through payroll.
• If the referrer is not currently employed by HCA, the reward will be provided as a digital gift card, in their local currency where possible.

The Referred Candidate Must:

• Be new to HCA (including all associated brands), or
• Not have worked with HCA in the past 2 years.
• Be referred before their interview prior to commencing with HCA, via the HCA website or verbally during application process.
• Mention the referrer during their interview. Late referrals may not be eligible.

Referrals are recognised both nationally and internationally. The referred candidate does not need to work in the same division, state, or country as the referrer.

3. Reward Structure

Doctors

Examples: GP, Locum GP, Registrar, Consultant, Specialist, Hospital Medical Officer

• Referrer Reward: $750 AUD equivalent
• Referee Reward: $750 AUD equivalent

Nursing & Allied Health Roles

Examples: Registered Nurse (RN), Enrolled Nurse (EN), Midwife (RM), Theatre Staff, Physiotherapist, Occupational Therapist, Speech Pathologist

• Referrer Reward: $500 AUD equivalent
• Referee Reward: $500 AUD equivalent

Support Roles

Examples: PCA, AIN, Disability Support Worker, Domestic Support Worker

• Referrer Reward: $150 AUD equivalent
• Referee Reward: $150 AUD equivalent

Examples:

• If an AIN refers an RN → both receive $500
• If an RN refers a PCA → both receive $150
• If an RN refers a GP → both receive $750
• If an RN refers an Allied Health Worker → both receive $500

4. Reward Conditions

• The referred candidate enters Agency or community support work; they must work 100 hours within 90 days of starting work with HCA for both parties to be eligible to receive the reward.
• If the referred candidate, any specialty, enters the Travel Nurse/placement Program, they must complete at least one placement of 4 or more weeks within 90 days of starting work with HCA.
• If the referred candidate is an Allied Health worker, the allied health worker must enter a permanent contract, working 3+days per week and complete 6 months of work for both parties to be eligible for the reward.
• If the referred candidate is a Doctor, they must complete their 15th shift within 6 months of starting with HCA for both parties to be eligible to receive the reward.
• It is the responsibility of both the referrer and the referee to notify HCA when the eligibility criteria have been met and to claim the reward.
• The referrer must have had previous employment history with HCA.
• Current employees will be paid through payroll. Former employees will receive their reward via digital gift card (in their local currency where applicable).

5. How to Redeem

Once the referred candidate has met the applicable criteria please email your dedicated contact to advise that the requirements have been fulfilled to redeem the reward.

6. Terms and Conditions

• All rewards are at the sole discretion of HCA.
• This offer cannot be used in conjunction with any other promotions or offers.
• HCA reserves the right to extend, change, or end this promotion at any time.
• Standard tax and superannuation legislation applies to all payments made to current employees.
• Gift card payments for non-employees will not incur superannuation or payroll tax obligations.
• Currency conversion is based on the exchange rate at the time the gift card is issued.

Effective Date: 1st February 2026

End Date: 30th September 2026

Program Overview

Healthcare Australia’s Homecare division (“HCA Homecare”) is offering up to $500 in gift vouchers to new clients who join a fully managed Support at Home service and mention this offer at the time of sign-up.

This incentive is designed to welcome new Support at Home clients and is available for a limited time only.

Eligibility

• Offer is open to new clients only who sign a Support at Home Services Agreement with HCA Homecare, La Bella Life, Gippsland Care Services and My Care Solutions between the Effective Date and End Date.
• Gift Card Value:
  • $400 for Level 1 or Level 2 Home Care Package clients (equivalent to Level 1,2,3,4 Support at Home Package)
  • $500 for Level 3 or Level 4 Home Care Package clients (equivalent to Level 5,6,7,8 Support at Home Package)
• To be eligible, clients must:
  • Explicitly mention this offer at the time of signing up.
  • Notify HCA Homecare of their intention to claim the bonus within two (2) weeks of signing up.
• This offer applies to direct enquiries only and will not be paid to clients referred via third-party aggregators such as CareAbout, Aged Care Decisions, or other referral services.
• Offer is not available to existing HCA Homecare clients or clients who have held an HCA Support at Home (previously Home Care Package) in the last six (6) months.
• This offer cannot be used in conjunction with any other promotion, offer, or incentive unless explicitly stated.

Claim Process

• Clients must inform their Care Partner or HCA Homecare representative of the offer during the sign-up process.
• Claims made after the two-week period following sign-up will not be eligible.
• The onus is on the client to ensure the offer is claimed correctly and within the required timeframe.

Gift Voucher Fulfilment

• Once the client’s eligibility is confirmed and they have commenced services, the gift voucher will be issued.
• Vouchers will be distributed within 30 days of the client’s first service commencing and successful verification of eligibility.
• The reward is non-transferable, non-exchangeable, and cannot be redeemed for cash.

General Conditions

• Only one sign-on bonus is permitted per new client.
• Any suspected misuse, misrepresentation, or fraudulent activity relating to this offer may result in disqualification.
• HCA Homecare reserves the right to modify, extend, or cancel this offer at any time without notice.
• Participation in this promotion constitutes acceptance of these Terms & Conditions.

Contact

For further enquiries regarding this offer, please contact:

homecare.intake@healthcareaustralia.com.au

1300 422 111