How it works
Understand the steps, fees, and support available to access Support at Home funding.
Check your postcode
To see if we service your area.
Make life a little easier with Domestic Assistance
Our Domestic Home Care Workers can help you with basic cleaning and meal preparation. Explore domestic assistance services to make life a little easier and earn back time to spend with your loved ones and your hobbies.
What’s included with our domestic assistance services?
Domestic assistance services cover tasks that help you maintain a safe and comfortable living home.
General house cleaning
Home care cleaning includes routine tasks, which may include vacuuming, mopping, dusting and cleaning surfaces. This helps keep your home hygienic and reduces the risk of slips, trips or build-up that can affect your comfort.Tidying
Domestic assistance services also support everyday tidying, such as organising living spaces, putting items away and maintaining order throughout the home. This makes it easier to move around safely and manage daily routines.Shopping assistance
Support workers can assist with grocery shopping and essential errands, either by accompanying you or completing tasks on your behalf. This helps ensure you have access to food, household items and other essentials without added stress or physical strain.How can I access domestic assistance services
Access to domestic assistance services follows a simple process that focuses on your needs and daily routine.
1. Check Eligibility
If you are already a customer with us or are currently receiving Support at Home services through another provider, our team can help you today. If you have not yet been assessed, start your assessment with My Aged Care first. Once your funding is approved, we will be here to help you take the next step.
2. Discuss your Needs
With HCA Homecare, you will have a dedicated Customer Care Manager who will talk through the level of support you need, including how often cleaning or home maintenance tasks should be completed.
3. Service Coordination
We will work with you to ensure that you receive the services at times that suit you, delivered by a friendly team you can trust.
4. Ongoing Review
Your Customer Care Manager checks in regularly and adjusts services as your needs change over time.
Who might need home care cleaning support?
Domestic assistance services are fit for individuals who need help keeping their home clean, safe and manageable on a day-to-day basis.
People with limited mobility
Reduced mobility can make it difficult to complete tasks like vacuuming, bending or carrying laundry. Home care cleaning helps maintain a safe environment without added physical strain.
People recovering from illness or surgery
Short-term support can help maintain your home while you focus on recovery, particularly when energy levels or movement are limited.
Older adults managing daily tasks
Ongoing support helps maintain cleanliness and routine, especially when tasks like laundry, tidying or general upkeep become harder to manage independently.
Participants needing regular household support
Some individuals require consistent domestic assistance services to stay on top of essential tasks such as cleaning, laundry and meal preparation.
Carers needing additional support
Domestic assistance can reduce pressure on informal carers by helping with routine household responsibilities.
This type of support becomes more important when household tasks start to take more time, effort or create safety concerns.
Support When it Matters Most
Discover our specialised services tailored to help you stay comfortable, independent and supported in the moments that matter most.
Social support
Get out and about and take part in community events or groups with the help of our support workers. Read moreGardening
Get out and about and take part in community events or groups with the help of our support workers. Read moreMeal preparation
Ensure you have quality, well-cooked, nutritious meals in your own home. Read morePersonal Care
Help with your personal activities such as grooming and daily activities. Read moreTransport
We can take you to and from appointments or outings as needed. Read moreView All Home Care Services
Ready to find the support that’s right for you? Contact us today for a free consultation and let’s create a plan that meets your needs. Get a free consultationReady to find the support that’s right for you?
Contact us today for a free consultation and let’s create a plan that meets your needs.
OUR DIFFERENCE
Why Our Clients Place Their Trust In Us for Exceptional Care
Local Customer Care Manager
Every customer at HCA Home Care is assigned their own Customer Care Manager as their one point of contact with us.
Highly skilled Support Workers
At HCA, we are able to upskill and train workers regularly thanks to our own in-house training organisation and long history in healthcare. It means you always get the very best workers.
24/7 support
Your support needs don’t stop at 5pm so neither do we. We have a 24/7 support line so you can contact us any time of day — or night!
WE CARE AT HCA
Why Choose HCA Home Care for Home Care
HCA Home Care is an established national provider of healthcare support services. Established in 1972, you can benefit from our access to the best Support Workers and Custom Care Managers by choosing HCA Home Care as your Support at Home provider.
Need Help From HCA?
Want to speak to a specialist? Contact us today.
Frequently Asked Questions
What domestic assistance services can HCA Home Care arrange?
HCA Home Care arranges a range of domestic assistance services to support daily living at home. This can include general cleaning, tidying and laundry. Support can also extend to related services such as gardening, home modifications and maintenance and shopping support, depending on your needs and care plan.
Can domestic assistance services be funded through Support at Home?
Domestic assistance services can be funded through Support at Home, depending on your eligibility and approved care plan. Funding is based on your level of need and the type of support required. Read more about how much funding you can get and how services are allocated as part of your overall support.
Do domestic assistance professionals come to my home?
Yes, domestic assistance is delivered in your home. Support workers attend your home to complete cleaning, tidying and other household tasks in line with your care plan. This ensures support reflects how you live day to day and helps maintain a safe and comfortable environment.
What is not covered by domestic assistance?
Domestic assistance focuses on everyday household tasks. It doesn’t usually include clinical or medical assistance, specialised repairs or large-scale home renovations. Tasks that require licensed trades or healthcare professionals are typically arranged separately through other services, such as nursing or modifications and maintenance.
What is the difference between domestic assistance and personal care?
Domestic assistance supports household tasks such as cleaning, laundry and meal preparation. Personal care focuses on individual support, including help with grooming, dressing, hygiene and using the toilet. Both services can be included in your care plan depending on your needs.
Is domiciliary care the same as domestic assistance?
Domiciliary care is a broader term that refers to a range of support services provided at home. Domestic assistance is one part of domiciliary care, focusing specifically on household tasks that help maintain a clean and safe living environment.
How do I get started with domestic assistance services?
You can access domestic assistance services either through government-funded support or as a private client. For funded services, the process begins with a Support at Home assessment to determine your eligibility and level of support. You can learn more about who can access support and how it works.
And then if you are currently a client with us or are currently receiving services with another SAH Provider, reach out to us today to discuss the services you need and how HCA Home Care can help.