How it works
Understand the steps, fees, and support available to access Support at Home funding.
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Personal Care
Helping you feel your best every day
Our team of professional and respectful Support Workers provides personal care assistance to help you manage daily routines with comfort and dignity. From morning routines to ongoing support throughout the day, we focus on making everyday tasks easier while supporting your independence.
What’s included with Personal Care?
Personal Care covers a range of essential daily tasks that help you stay comfortable, clean and confident at home.
Showering
Receive safe and respectful support with showering, including assistance entering and exiting the shower, washing and drying while maintaining your comfort and privacy.
Hair washing
Keep your hair clean and fresh with gentle assistance that suits your preferences and routine.
Hair brushing
Support with brushing and styling your hair so you feel presentable and ready for the day.
Nails and skin care
Maintain healthy nails and skin with help for basic grooming, including nail care and moisturising to support comfort and wellbeing.
Continence management
Discrete and professional assistance to manage continence needs, helping you feel comfortable and supported throughout the day.
How can I access personal care support?
Accessing home and personal care services is straightforward, and our team is here to guide you every step of the way.
1 — Get in touch
Reach out to our team to discuss your needs, ask questions and explore the type of personal care support that suits your situation.
2 — Book a consultation
We’ll arrange a consultation to understand your daily routine, preferences and the level of support required to maintain your independence.
3 — Create your care plan
A personalised care plan will be developed to align with your needs, schedule and goals, ensuring the right level of support is in place.
4 — Start your support
Once everything is organised, support workers will begin delivering consistent care based on your agreed plan.
Who might need personal care assistance?
Personal care assistance is suitable for anyone who needs extra support with daily activities while remaining at home.
People who want to stay independent at home
If daily tasks are becoming more difficult, personal care support can help you maintain your routine safely while continuing to live independently in a familiar environment.
Individuals recovering from illness or injury
Temporary support can assist with daily care while you regain strength and mobility, helping reduce strain and support a smoother recovery at home.
Older adults needing ongoing assistance
Consistent home and personal care helps maintain comfort, hygiene and quality of life while providing reliable support for changing daily needs.
Our featured services
Support when it matters most
Discover our specialised services tailored to help you stay comfortable, independent and supported in the moments that matter most.
Transport
We can take you to and from appointments or outings as needed.
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Social Support
Get out and about and take part in community events or groups with the help of our Support Workers.
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Gardening
Keep your garden in tip-top condition with regular maintenance thanks to our dedicated team.
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Meal Preparation
Ensure you have quality, well-cooked, nutritious meals in your own home
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Shopping Support
Continue to manage your household needs by getting out and completing your shopping with the help of our Support Workers.
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View all Home Care services
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Ready to find the support that’s right for you? Contact us today for a free consultation and let’s create a plan that meets your needs.
★★★★★
Reviews
Why our clients place their
trust in us for exceptional care
★★★★★
Been with them for many years
HCA has always met my needs and explains my options and what is available to me with my funding. Have been with them for many years and am very happy with their service.
★★★★★
Professionalism and friendliness
Thank you for the care, understanding, professionalism and friendliness shown to me by all the staff.
★★★★★
Dedicated & caring
I think the staff are very dedicated & caring & do their best to offer an excellent service. I would like to offer my thanks to them.
★★★★★
I am very happy
I am very happy with the service and the quality of that service. So far Nothing is too much trouble.
★★★★★
Can’t help you enough
Very happy though with the amazing service.. phone staff can’t help you enough.
★★★★★
Great empathy and respect
I was treated very professionally and with great empathy and respect which I truly appreciate.
Why HCA Home Care?
Our Difference
Local Customer Care Manager
Every customer at HCA Home Care is assigned their own Customer Care Manager as their one point of contact with us.
Highly skilled Support Workers
At HCA, we are able to upskill and train workers regularly thanks to our own in-house training organisation and long history in healthcare. It means you always get the very best workers.
24/7 support
Your support needs don’t stop at 5pm so neither do we. We have a 24/7 support line so you can contact us any time of day — or night!
We care at HCA Home Care
Why Choose HCA Home Care as your provider
HCA Home Care is an established national provider of healthcare support services. Established in 1972, you can benefit from our access to the best Support Workers and Customer Care Managers by choosing HCA Home Care as your Support at Home provider.
Need Help From HCA?
Want to speak to a specialist? Contact us today.
FAQs
What personal care services does HCA Home Care arrange?
HCA Home Care arranges a wide range of personal care assistance services to support your daily routine at home. This includes help with showering, grooming, hair care, nail and skin care, dressing and continence management. Support is tailored to your individual needs, preferences and level of independence, so you receive the right balance of assistance and autonomy.
Can personal care assistance services be funded through Support at Home?
Yes, personal care support may be funded through the Support at Home program, depending on your eligibility and individual care plan. Funding is typically assessed through a government process, where your needs are evaluated to determine the level of support you can receive. Our team can guide you through the process, explain your funding options and help you understand what services are covered under your plan.
If you’re not eligible for government funding or prefer more flexibility, you can also explore options for paying privately to access personal care assistance on your terms.
Do personal care professionals come to my home?
Yes, all home and personal care services are delivered in the comfort of your own home. A trained Support Worker will visit at scheduled times that suit your routine, providing assistance in a respectful and private manner. The goal is to help you maintain independence while receiving the support you need in a familiar environment.
What is not included in personal care assistance services?
Personal care assistance focuses on daily hygiene and individual support needs, so it doesn’t typically include services such as medical treatment, complex nursing care or non-personal tasks like shopping, medication management or social outings. These can be arranged separately depending on your care plan, and our team can help connect you with the right services if additional support is required.
How do I get started with personal care assistance?
Getting started with personal care assistance is a step-by-step process, and our team is here to guide you along the way. First, we’ll help you understand whether you’re eligible for support, which is usually determined through an assessment. From there, a personalised care plan is created and a provider is selected to deliver services that suit your needs.
At HCA Home Care, you can start by exploring our home care services to understand the full range of support available. If you’re unsure how the process works, simply get in touch with us for more information.