How it works
Understand the steps, fees, and support available to access Support at Home funding.
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Transport
Getting you where you need to go
Getting out of the house plays an important role in maintaining routine and independence. With our transportation services for the elderly, our Support Workers can take you to and from appointments, outings or errands through a driver service or through transport vouchers for taxi and rideshare costs. This helps reduce reliance on friends or family and makes it easier to stay active in your community.
What’s included with Transport?
Transport support covers a range of services designed to help you travel safely and comfortably.
Medical appointment transport
Travel to and from medical appointments with support that helps you get where you need to go, when you need to get there.
Community and social outings transport
Get assistance attending social events, group activities or community programs, making it easier to stay connected.
Shopping and errands transport
Complete your shopping or run errands with reliable transport support that helps maintain your routine.
How can I access transport support for the elderly?
Getting started with transport support is straightforward, and we’ll shape it around your routine from the beginning.
1 Tell us about your routine
Share where you need to go, how often you travel and the type of support that would make things easier.
2 Map out your travel needs
We’ll go through your appointments, outings and regular destinations to understand what your schedule looks like.
3 Lock in your transport plan
We organise a plan that fits around your week, including timing, frequency and preferred trips.
4 Start getting around with support
Your Support Worker assists with transport through a driver service, a community bus, or transport vouchers for taxi or rideshare costs, helping you get to where you need to be comfortably and reliably.
Who might need transport support?
Elderly transportation services are suitable for anyone who needs help getting to places safely and comfortably.
People who no longer drive
Transport support allows you to continue attending appointments, shopping trips and social outings without relying on family or friends for every journey.
Individuals with mobility challenges
Support Workers can provide assistance with getting in and out of vehicles and navigating locations, which makes travel to appointments and activities more manageable.
Older adults wanting to stay active
Regular transport support helps you keep up with your routine, attend community activities and remain connected to the people and places that matter.
Our featured services
Support when it matters most
Discover our specialised services tailored to help you stay comfortable, independent and supported in the moments that matter most.
Social Support
Get out and about and take part in community events or groups with the help of our Support Workers.
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Gardening
Keep your garden safe with regular maintenance thanks to our dedicated team.
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Meal Preparation
Ensure you have quality, well-cooked, nutritious meals in your own home.
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Shopping Support
Continue to manage your household needs by getting out and completing your shopping with the help of our Support Workers.
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Medication Support
Allow us to help support your medication management, ensuring the right medication is taken at the right time.
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View all Home Care services
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Ready to find the support that’s right for you? Contact us today for a free consultation and let’s create a plan that meets your needs.
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Why our clients place their
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Been with them for many years
HCA has always met my needs and explains my options and what is available to me with my funding. Have been with them for many years and am very happy with their service.
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Professionalism and friendliness
Thank you for the care, understanding, professionalism and friendliness shown to me by all the staff.
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I think the staff are very dedicated & caring & do their best to offer an excellent service. I would like to offer my thanks to them.
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I am very happy
I am very happy with the service and the quality of that service. So far Nothing is too much trouble.
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Can’t help you enough
Very happy though with the amazing service.. phone staff can’t help you enough.
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Great empathy and respect
I was treated very professionally and with great empathy and respect which I truly appreciate.
Why HCA Home Care?
Our Difference
Local Customer Care Manager
Every customer at HCA Home Care is assigned their own Customer Care Manager as their one point of contact with us.
Highly skilled Support Workers
At HCA, we are able to upskill and train workers regularly thanks to our own in-house training organisation and long history in healthcare. It means you always get the very best workers.
24/7 support
Your support needs don’t stop at 5pm so neither do we. We have a 24/7 support line so you can contact us any time of day — or night!
We care at HCA Home Care
Why Choose HCA Home Care as your provider
HCA Home Care is an established national provider of healthcare support services. Established in 1972, you can benefit from our access to the best Support Workers and Customer Care Managers by choosing HCA Home Care as your Support at Home provider.
Need help from HCA?
Want to speak to a specialist? Contact us today.
FAQs
What elderly transportation services does HCA Home Care arrange?
HCA Home Care provides elderly transportation services to support your day-to-day routine and help you stay active. This includes transport to medical appointments, social outings, community activities and shopping trips. A Support Worker can assist throughout the journey, including getting in and out of the vehicle, navigating locations and providing support during the outing if required.
Can transportation services be funded through Support at Home?
Yes, our transportation services for the elderly may be funded through the Support at Home program, depending on your eligibility and approved care plan. Funding is based on your individual needs and may include transport that supports access to healthcare, essential services and community participation. Our team can explain how this works within your plan and help you understand the available options.
What is not included in transport services?
Transport services focus on assisting with everyday travel, so they do not include emergency medical transport, ambulance services or specialised medical transfers. Long-distance travel outside your local area may also fall outside standard support and require separate arrangements. If additional services are needed, our team can help you explore suitable options.
How often can I use elderly transportation services?
Transport can be arranged to match your routine, whether you need regular weekly trips, transport for recurring appointments or occasional support for outings and errands. Your schedule can be updated over time to reflect any changes in your routine or support needs.
What type of vehicles are used for transport services?
Transport is usually provided using a Support Worker’s vehicle, which is maintained to a high standard for safety and comfort. Vehicles are suitable for everyday travel such as appointments, shopping and outings. If you have specific mobility requirements, our team can discuss options to ensure the transport arrangement suits your needs.
Taxi vouchers may also be available, depending on your approved supports and transport needs.
Is assistance provided during the journey as well as at the destination?
Yes, support is provided throughout the entire trip, not just the drive itself. This can include help getting in and out of the vehicle, carrying items, navigating locations and providing assistance during the activity if needed. The goal is to make the entire experience as smooth and manageable as possible.
Can transport be combined with other home care services?
Yes, transport is often included alongside other services such as social support, shopping assistance or personal care. Combining services allows for a more coordinated approach, so multiple needs can be managed within a single care plan.
How do I get started with transport support?
To access elderly transportation services, contact our team to discuss your routine and travel needs. We’ll go through your schedule, identify where support would help and organise transport that fits around your regular activities and appointments.
You can also explore our full range of home care services to see how transport support can fit into your broader care plan. If you prefer more flexibility, you can also pay privately.