How it works
Understand the steps, fees, and support available to access Support at Home funding.
Check your postcode
To see if we service your area.
Whatever Stage You’re At, We’re Here to Help
Whether you’re exploring your options for the first time, waiting for funding, ready to start receiving some support, or thinking about switching providers, we’ll help you understand what comes next.
Find the Right Support for Your Situation
No two home care journeys look the same.
You might be organising care for yourself or helping someone you love. You may already know what support you need, or you might simply know that things at home are becoming a little harder.
Wherever you’re starting from, choose the situation that best describes you and we’ll help make your next steps clearer.
Where Are You in Your Home Care Journey?
Choose the situation that best describes where you’re at and we’ll help you understand your options and what comes next.
I’m Waiting on Funding
Understand what happens while you wait and the support options that may be available.
I’ve Been Assigned Funding
Ready to start using your funding? See how we can help get your care underway.
I Want to Switch Providers
Looking for a better fit? We can help make changing home care providers straightforward.
I Have CHSP Funding
Learn how HCA Home Care can support you through the Commonwealth Home Support Programme.
I Want to Pay Privately
Access home care without waiting for government funding or add extra support when you need it.
Not Sure Which One Sounds Like You?
You don’t need to understand the aged care system or know exactly what support you need before speaking with us.
Tell us a little about what’s happening and our team can talk you through your options and help you understand the next step.
Download your Free Services Guide
Inside this guide, you’ll find:
- What services are available
- What is and isn’t included
- How participant contributions are calculated
- Real-world contribution examples
Download Services Guide
Fill in your details and receive our free Services Guide
Here When You’re Ready
Whether you’re ready to organise care or simply have a few questions, our team is here to listen, explain your options and help you find the support that feels right for you.