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If you’ve been approved for home care funding through Support at Home or a Home Care Package, the next step is choosing a provider and organising the support that’s right for you.
HCA Home Care can help you understand your funding, plan your services and get your care underway.
Once your home care funding has been assigned, you can choose a provider and start organising your care.
You’ll receive information from My Aged Care confirming your funding and a referral code for your chosen provider. You generally have 56 days from the date your funding is assigned to enter into a service agreement, so it’s important to get started.
Great. Get in touch and we can start talking about your funding, the support you need and what getting started with HCA Home Care could look like.
Don’t have everything ready? That’s okay. Our team can help you work through what you need.
Our dedicated team will guide you through each stage, from understanding your funding to getting your services underway.
Speak with our team about your funding, situation and the support you’re looking for.
Your dedicated Customer Care Manager will work with you to create a personalised care plan around your needs, routine and goals.
We’ll coordinate your services and care team so you can start receiving the support you need.
Whether you receive funding through Support at Home or a Home Care Package, your funding can help you access services that support your health, independence and everyday life at home.
Not sure which services are right for you? We’ll help you understand your options and plan support around what matters to you.
Nursing, allied health, nutrition and other professional healthcare services to support your health and wellbeing at home.
Transport, respite and social support to help you stay active, connected and independent.
Domestic assistance, meals and home maintenance to make everyday life at home easier.
Your dedicated local Customer Care Manager understands your needs, coordinates your services and remains your consistent point of contact.
Our dedicated support line means there is always someone there to help when it matters most.
Our care team includes qualified, compassionate professionals committed to your wellbeing.
Find answers to some of the most frequently asked questions below. If you can’t find what you’re looking for, feel free to get in touch with our team and we’ll be happy to help.
Your next step is choosing a home care provider. Your provider will work with you to understand your funding, develop your care plan and organise your services.
You generally have 56 days from the date your funding is assigned to enter into a service agreement with a provider.
Your referral code is provided by My Aged Care and allows your chosen provider to access the information needed to organise your services.
Support at Home replaced the Home Care Packages Program for new participants from 1 November 2025. Some people who were already receiving or approved for a Home Care Package before the transition may still be familiar with, or covered by, previous Home Care Package arrangements.
Absolutely. We can talk through your funding, needs and goals and help you understand which services may be right for you.
The services available depend on your funding arrangements, assessed needs and care plan. These may include clinical care, personal care, transport, social support, domestic assistance and other approved services.
Your funding is ready. Let’s talk about the support you need and get your home care services underway.
We’re here to assist you with any inquiries and provide personalised support for your needs.
Get in touch with us.
From 1st February 2026 – Sign up with HCA as your home care provider and receive up to a $500 gift voucher*.
T&Cs apply
To see if we service your area.
