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Getting government-funded home care starts with an aged care assessment through My Aged Care.
Your assessment looks at how you’re managing at home, the support you need and what could help you stay safe and independent. From there, you’ll find out which aged care services you may be eligible for.
You may be eligible for an aged care assessment if you’re finding everyday activities harder to manage independently and could benefit from some extra support at home.
You may be eligible to be assessed if:
It may be time to request an assessment if you’re finding it harder to:
Start with the My Aged Care eligibility checker or contact My Aged Care to discuss your situation.
If it looks like you may be eligible, you can request an aged care assessment through My Aged Care online or over the phone.
An aged care assessor will talk with you about your health, daily routine, living situation, current support and the things you’re finding difficult. Assessments will often take place in your home so the assessor can better understand your individual needs.
After your assessment, you’ll receive information explaining what government-funded aged care services you’ve been approved for and what happens next.
Your assessment is your opportunity to explain what life at home is really like and where some extra support could make a difference.
Consider the activities that have become difficult, tiring or unsafe, including personal care, preparing meals, housework, shopping, getting around and attending appointments. Think about the days when things are more difficult too, not just what you’re able to manage on a good day.
Think about any changes to your mobility, health, memory or medications, as well as falls or safety concerns. It’s also helpful to explain the support you currently receive from family, friends or other services.
Where relevant, it can help to have your Medicare details, medication list, GP or health professional details and any recent medical, hospital or allied health information available.
Your assessment will determine which government-funded aged care services are appropriate for your needs.
If you need ongoing or more coordinated support, you may be approved for Support at Home.
For ongoing care, you’ll be assigned one of eight Support at Home classifications based on your assessed needs. You may also be approved for a short-term pathway where appropriate.
If you have lower-level support needs, you may be approved for services through the Commonwealth Home Support Program (CHSP).
If your health, circumstances or support needs change, you can contact My Aged Care to discuss whether a reassessment may be appropriate.
Your aged care assessment considers your care and support needs, rather than simply how much you earn.
Your financial circumstances are considered separately and may affect how much you’re asked to contribute towards some Support at Home services.
If you’re approved for Support at Home, an income and assets assessment may be used to determine your contribution rate.
Once you’ve been approved and your funding becomes available, HCA Home Care can help you understand your funding, organise your services and get your care underway.
Existing HCA Home Care customers have access to our 24/7 support line, so help is available outside standard business hours.
Our Support Workers are carefully selected, qualified and experienced, with ongoing training backed by Healthcare Australia’s own training organisation.
Whether you’re preparing for an assessment, waiting for funding or you’ve already been approved, HCA Home Care can help make the next steps clearer. Talk to our experienced team about your situation, your funding and the support you could receive at home.
Support at Home is generally for people aged 65 and over. However, you may also be eligible if you are:
If you’re under 65, you may be directed to other support programs, such as the NDIS, depending on your circumstances and care needs.
No. Your income and assets do not determine whether you are eligible for Support at Home. Eligibility is based on your age and support needs, which are considered during your My Aged Care assessment.
Your financial situation is assessed separately to work out how much you may need to contribute towards some services. Services Australia will generally use an income and assets assessment to calculate your contribution rate.
If you’re not eligible for Support at Home, My Aged Care will explain why in your Notice of Decision and point you towards other support options that may be available.
You can then:
You may not be eligible for Support at Home right now, but there are other government-funded programs that could help you stay independent at home.
One option is the Commonwealth Home Support Programme (CHSP), which provides entry-level support for older Australians who need a little extra help with everyday tasks. This can include cleaning, gardening, meal preparation, personal care and transport to appointments. CHSP services are government-subsidised, meaning you may only need to contribute towards the cost of your care. Contact My Aged Care to find out if you’re eligible and explore the support available to you.
We’re here to assist you with any inquiries and provide personalised support for your needs.
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