How We Keep Your Care Safe
Quality care is about more than having the right policies. It’s about making sure the people, processes and support around you work together.
Experienced Care Teams
Our personal care Support Workers hold a Certificate III qualification and have at least six months’ experience before providing personal care.
Ongoing Training
Healthcare Australia has its own training organisation, helping us regularly train and upskill our workforce as care needs and industry requirements change.
Clinical Support
Our nursing team can provide clinical guidance and oversight where needed, helping support customers with more complex care requirements.
Care That Stays Connected
Our teams have access to the information they need to understand your care, helping support consistency and reduce the need for you to continually repeat yourself.
Regular Care Reviews
Your Customer Care Manager stays connected with you and can review your care when your needs, preferences or circumstances change.
