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Home care provides practical, personal and clinical support to help older Australians stay safe, independent and comfortable in their own homes for longer. Depending on your needs, this could include help around the home, personal care, transport and social support, through to nursing and allied health services.
Government-funded home care is available through Support at Home and the Commonwealth Home Support Programme (CHSP), while some older Australians continue to receive support under previous Home Care Package arrangements. Private care is also available for those who want to fund their own services or access additional support.
Wherever you are in your home care journey, HCA Home Care has the experience and expertise to help you understand your options, navigate the process and make the most of the funding and support available to you.
Home care is a range of services and supports that help older Australians continue living safely and independently in their own homes.
Depending on your needs, this could mean help with everyday tasks such as cleaning, meals and transport, personal care and social support, or more specialised support such as nursing and allied health.
Government-funded home care is available through different programs depending on your needs, circumstances and when you entered the aged care system.
Support at Home is the Australian Government’s comprehensive in-home aged care program, helping older Australians with increasing care needs stay living safely and independently at home.
It replaced Home Care Packages from 1 November 2025 and offers eight funding classifications, with funding increasing based on your assessed care needs. Support can cover clinical care, help with independence and everyday living, with additional short-term pathways available for specific needs.
Before Support at Home, many older Australians received their home care funding through a Home Care Package (HCP). Home Care Packages provided four levels of government funding, from basic through to higher and more complex care needs.
If you were already receiving a Home Care Package before Support at Home was introduced, your arrangements may be different from someone entering home care today. Transitional and grandfathering arrangements apply to some existing Home Care Package recipients.
The Commonwealth Home Support Programme provides entry-level support for older Australians who need a smaller amount of help to remain independent at home.
You can also pay privately for home care services if you’re not eligible for government funding, are waiting for funding or want additional support.
Accessing government-funded home care starts with My Aged Care. While everyone’s situation is different, the process generally follows these steps.
Register with My Aged Care and request an aged care assessment to understand what support may be available to you.
An assessor will talk with you about your health, daily routine, what you can manage independently and where you may need some extra support.
You’ll receive an outcome explaining the services you’ve been approved for and, if eligible for Support at Home, your funding classification and priority for funding.
If you’re approved for ongoing Support at Home funding, you may need to wait for funding to become available. This is a good time to research providers and think about the support you want.
Once your funding is assigned, you can choose a provider. They’ll work with you to develop your care plan, organise your services and get your support underway.
Everyone’s home care journey is different. Choose the option that best describes your situation to understand what happens next.
Explore suitable services and take the next step after your assessment.
Learn moreYour assessment will identify the types of services you have been approved to access. While you’re waiting, it can be helpful to understand how those services could support you at home.
HCA Home Care provides a broad range of services delivered by experienced, qualified care professionals, with support tailored around your assessed needs.
Nursing, allied health, nutrition and other professional healthcare services to support your health and wellbeing at home.
Transport, respite and social support to help you stay active, connected and independent.
Domestic assistance, meals and home maintenance to make everyday life at home easier.
Your dedicated local Customer Care Manager understands your needs, coordinates your services and remains your consistent point of contact.
Our dedicated support line means there is always someone there to help when it matters most.
Our care team includes qualified, compassionate professionals committed to your wellbeing.
Whether you’re ready to arrange your home care services, or are still exploring options, we can help.
We’re here to assist you with any inquiries and provide personalised support for your needs.
Get in touch with us.
From 1st February 2026 – Sign up with HCA as your home care provider and receive up to a $500 gift voucher*.
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