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Personal Care Assistance

Feel confident and cared for with support for your daily personal needs.

Helping you feel your best every day

Our team of professional and respectful Support Workers provides personal care assistance to help you manage daily routines with comfort and dignity. From morning routines to ongoing support throughout the day, we focus on making everyday tasks easier while supporting your independence.

What’s included with Personal Care?

Personal Care covers a range of essential daily tasks that help you stay comfortable, clean and confident at home.

Showering

Receive safe and respectful support with showering, including assistance entering and exiting the shower, washing and drying while maintaining your comfort and privacy.

Hair washing

Keep your hair clean and fresh with gentle assistance that suits your preferences and routine.

Hair brushing

Support with brushing and styling your hair so you feel presentable and ready for the day.

Nails and skin care

Maintain healthy nails and skin with help for basic grooming, including nail care and moisturising to support comfort and wellbeing.

Continence management

Discrete and professional assistance to manage continence needs, helping you feel comfortable and supported throughout the day.

How can I access personal care support?

Accessing home and personal care services is straightforward, and our team is here to guide you every step of the way.

Step 1

Get in touch

Reach out to our team to discuss your needs, ask questions and explore the type of personal care support that suits your situation.

Step 2

Book a consultation

We’ll arrange a consultation to understand your daily routine, preferences and the level of support required to maintain your independence.

Step 3

Create your care plan

A personalised care plan will be developed to align with your needs, schedule and goals, ensuring the right level of support is in place.

Step 4

Start your support

Once everything is organised, support workers will begin delivering consistent care based on your agreed plan.

Who might need personal care assistance?

Personal care assistance is suitable for anyone who needs extra support with daily activities while remaining at home.

If daily tasks are becoming more difficult, personal care support can help you maintain your routine safely while continuing to live independently in a familiar environment.

Temporary support can assist with daily care while you regain strength and mobility, helping reduce strain and support a smoother recovery at home.

Consistent home and personal care helps maintain comfort, hygiene and quality of life while providing reliable support for changing daily needs.

Ready to find the support that’s right for you? Contact us today for a free consultation and let’s create a plan that meets your needs.

Our Difference

Local Customer Care Manager

Every customer at HCA Home Care is assigned their own Customer Care Manager as their one point of contact with us.

Highly skilled Support Workers

At HCA, we are able to upskill and train workers regularly thanks to our own in-house training organisation and long history in healthcare. It means you always get the very best workers.

24/7 Support

Your support needs don’t stop at 5pm so neither do we. We have a 24/7 support line so you can contact us any time of day — or night!

Everything you need to know

Inside this guide, you’ll find:

  • What services are available
  • What is and isn’t included
  • How participant contributions are calculated
  • Real-world contribution examples

Download Services Guide

Fill in your details and receive our free Services guide

Understand Your Fees

View our current Support at Home Fee Schedule for a clear breakdown of our fees and service rates.

Frequently asked questions

Find answers to some of the most frequently asked questions below. If you can’t find what you’re looking for, feel free to get in touch with our team and we’ll be happy to help.

What personal care services does HCA Home Care arrange?

HCA Home Care arranges a wide range of personal care assistance services to support your daily routine at home. This includes help with showering, grooming, hair care, nail and skin care, dressing and continence management. Support is tailored to your individual needs, preferences and level of independence, so you receive the right balance of assistance and autonomy.

Can personal care assistance services be funded through Support at Home?

Yes, personal care support may be funded through the Support at Home program, depending on your eligibility and individual care plan. Funding is typically assessed through a government process, where your needs are evaluated to determine the level of support you can receive. Our team can guide you through the process, explain your funding options and help you understand what services are covered under your plan.

Do personal care professionals come to my home?

Yes, all home and personal care services are delivered in the comfort of your own home. A trained Support Worker will visit at scheduled times that suit your routine, providing assistance in a respectful and private manner. The goal is to help you maintain independence while receiving the support you need in a familiar environment.

What is not included in personal care assistance services?

Personal care assistance focuses on daily hygiene and individual support needs, so it doesn’t typically include services such as medical treatment, complex nursing care or non-personal tasks like shopping, medication management and social support. These can be arranged separately depending on your care plan, and our team can help connect you with the right services if additional support is required.

How do I get started with personal care assistance?

Getting started with personal care assistance is a step-by-step process, and our team is here to guide you along the way. First, we’ll help you understand whether you’re eligible for support, which is usually determined through an assessment. From there, a personalised care plan is created and a provider is selected to deliver services that suit your needs.

At HCA Home Care, you can start by exploring our home care services to understand the full range of support available. If you’re unsure how the process works, simply get in touch with us for more information.

Ready to Discuss Your Home Care Options?

Whether you’re ready to arrange your home care services, or are still exploring options, we can help.

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