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How We Deliver Care
Home care should help you keep living life your way, with the right support around you to stay independent, confident and connected at home.
At HCA Home Care, we take the time to understand what matters to you, not just the care you need today, but what you want to keep doing, enjoying and achieving. From your first conversation with us, we’ll work alongside you to bring together the right care and services, helping you get more from your support and continue living well in the home you love.
Care Built Around You
No two people need exactly the same support. That’s why your care starts with you.
We’ll get to know your needs, routines, preferences and goals, then work with you to create a personalised care plan and organise the support that’s right for you.
And as life changes, your care can too. We’ll stay connected and work with you to make sure your support continues to meet your needs.
Getting Started with HCA Home Care
Starting your care with HCA Home Care is all about making things easier. We’ll guide you through each step, take the time to understand what matters to you and bring everything together so you can feel confident and supported from the very beginning.
We Get to Know You
We’ll talk through your needs, goals, preferences and the support you’ve been approved to receive, so we understand what’s important to you.
We Plan Your Care
Together, we’ll create your personalised care plan and agree on the services and support that best fit your needs, routines and goals.
We Organise Your Support
We’ll build your care team, organise your services and schedule your support so everything is ready for your care to begin.
Your Care Begins
Once your services are underway, your dedicated Customer Care Manager will stay connected with you, coordinate your care and help make changes as your needs evolve.
How We Do Things Differently
Great home care isn’t just about the services you receive. It’s about having the right people around you, knowing who to turn to and feeling confident that your care is working together.
At HCA Home Care, we bring together personalised care coordination, experienced care teams and clinical expertise to provide support that feels connected, consistent and built around you.
Clinical Care
Access nursing, allied health, nutrition and other clinical support to help manage your health and wellbeing at home.
Independence
Get support with transport, respite, social connection and other services that help you continue doing the things that matter to you.
Everyday Living
Make everyday life at home easier with support such as domestic assistance, meals, home maintenance and repairs.
What life looks like with HCA
Feel Confident in Your Care at Home
Finding the right care starts with understanding what matters to you. Our team can talk through your needs, answer your questions and help you understand what receiving your care with HCA Home Care could look like.