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Domestic Assistance & Home Care Cleaning

Sometimes you may just need an extra pair of hands around the house to help keep your home as clean and tidy as you like.

Make life a little easier with Domestic Assistance

Our Domestic Home Care Workers can help you with basic cleaning and meal preparation. Explore domestic assistance services to make life a little easier and earn back time to spend with your loved ones and your hobbies.

What’s included with Domestic Assistance Services?

Domestic assistance services cover tasks that help you maintain a safe and comfortable living home.

General house cleaning

Home care cleaning includes routine tasks, which may include vacuuming, mopping, dusting and cleaning surfaces. This helps keep your home hygienic and reduces the risk of slips, trips or build-up that can affect your comfort.

Tidying

Home care cleaning includes routine tasks, which may include vacuuming, mopping, dusting and cleaning surfaces. This helps keep your home hygienic and reduces the risk of slips, trips or build-up that can affect your comfort.

Shopping assistance

Support workers can assist with grocery shopping and essential errands, either by accompanying you or completing tasks on your behalf. This helps ensure you have access to food, household items and other essentials without added stress or physical strain.

How can I access domestic assistance services?

Access to domestic assistance services follows a simple process that focuses on your needs and daily routine.

Step 1

Check eligibility

If you are already a customer with us or are currently receiving Support at Home services through another provider, our team can help you today. If you have not yet been assessed, start your assessment with My Aged Care first. Once your funding is approved, we will be here to help you take the next step.

Step 2

Discuss your needs

With HCA Homecare, you will have a dedicated Customer Care Manager who will talk through the level of support you need, including how often cleaning or home maintenance tasks should be completed.

Step 3

Service coordination

We will work with you to ensure that you receive the services at times that suit you, delivered by a friendly team you can trust.

Step 4

Ongoing review

Your Customer Care Manager checks in regularly and adjusts services as your needs change over time.

Who Might Benefit From Domestic Assistance?

Domestic assistance services are fit for individuals who need help keeping their home clean, safe and manageable on a day-to-day basis.

Reduced mobility can make it difficult to complete tasks like vacuuming, bending or carrying laundry. Home care cleaning helps maintain a safe environment without added physical strain.

Short-term support can help maintain your home while you focus on recovery, particularly when energy levels or movement are limited.

Ongoing support helps maintain cleanliness and routine, especially when tasks like laundry, tidying or general upkeep become harder to manage independently.

Some individuals require consistent domestic assistance services to stay on top of essential tasks such as cleaning, laundry and meal preparation.

Domestic assistance can reduce pressure on informal carers by helping with routine household responsibilities.

This type of support becomes more important when household tasks start to take more time, effort or create safety concerns.

Ready to find the support that’s right for you? Contact us today for a free consultation, and let’s create a plan that meets your needs.

Our Difference

Local Customer Care Manager

Every customer at HCA Home Care is assigned their own Customer Care Manager as their one point of contact with us.

Highly skilled Support Workers

At HCA, we are able to upskill and train workers regularly thanks to our own in-house training organisation and long history in healthcare. It means you always get the very best workers.

24/7 Support

Your support needs don’t stop at 5pm so neither do we. We have a 24/7 support line so you can contact us any time of day — or night!

Everything you need to know

Inside this guide, you’ll find:

  • What services are available
  • What is and isn’t included
  • How participant contributions are calculated
  • Real-world contribution examples

Download Services Guide

Fill in your details and receive our free Services guide

Understand Your Fees

View our current Support at Home Fee Schedule for a clear breakdown of our fees and service rates.

Frequently asked questions

Find answers to some of the most frequently asked questions below. If you can’t find what you’re looking for, feel free to get in touch with our team and we’ll be happy to help.

What domestic assistance services can HCA Home Care arrange?

HCA Home Care arranges a range of domestic assistance services to support daily living at home. This can include general cleaning, tidying and laundry. Support can also extend to related services such as gardening, home modifications and maintenance and shopping support, depending on your needs and care plan.

Can domestic assistance services be funded through Support at Home?

Domestic assistance services can be funded through Support at Home, depending on your eligibility and approved care plan. Funding is based on your level of need and the type of support required. Read more about how much funding you can get and how services are allocated as part of your overall support.

Do domestic assistance professionals come to my home?

Yes, domestic assistance is delivered in your home. Support workers attend your home to complete cleaning, tidying and other household tasks in line with your care plan. This ensures support reflects how you live day to day and helps maintain a safe and comfortable environment.

What is not covered by domestic assistance?

Domestic assistance focuses on everyday household tasks. It doesn’t usually include clinical or medical assistance, specialised repairs or large-scale home renovations. Tasks that require licensed trades or healthcare professionals are typically arranged separately through other services, such as nursing or modifications and maintenance.

What is the difference between domestic assistance and personal care?

Domestic assistance supports household tasks such as cleaning, laundry and meal preparation. Personal care focuses on individual support, including help with grooming, dressing, hygiene and using the toilet. Both services can be included in your care plan depending on your needs.

Is domiciliary care the same as domestic assistance?

Domiciliary care is a broader term that refers to a range of support services provided at home. Domestic assistance is one part of domiciliary care, focusing specifically on household tasks that help maintain a clean and safe living environment.

How do I get started with domestic assistance services?

You can access domestic assistance services either through government-funded support or as a private client. For funded services, the process begins with a Support at Home assessment to determine your eligibility and level of support. You can learn more about who can access support and how it works.

And then if you are currently a client with us or are currently receiving services with another SAH Provider, reach out to us today to discuss the services you need and how HCA Home Care can help.

Ready to Discuss Your Home Care Options?

Whether you’re ready to arrange your home care services, or are still exploring options, we can help.

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