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Care Management

Feel supported every step of the way with a dedicated Customer Care Manager who gets to know you and helps make sure your care works around you and your life.

Personalised Support to Help Your Care Work Better

Care management is an important part of ongoing Support at Home care. It helps bring your services together, keeps your care plan up to date and gives you someone to turn to when you have questions or your needs change.

At HCA Home Care, you’ll have a dedicated Customer Care Manager who listens to what matters to you, helps coordinate your services and works with you to get more from your care at home and in your community.

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What’s included with Care Management?

Your Customer Care Manager works with you to make sure your care continues to reflect your needs, goals, and preferences.

Care Planning

We’ll work with you to develop and review your care plan, including your goals, preferences, services, and the support you want around you.

Service Coordination

Your Customer Care Manager helps bring your services together, coordinating with your care team and, with your consent, family or other people involved in your support.

Ongoing Reviews

We’ll stay connected and regularly review your care, making adjustments as your needs, circumstances or goals change.

Guidance and Support

Home care can sometimes be difficult to navigate. Your Customer Care Manager can help explain your care, answer questions, and support you in making informed decisions.

How Does Care Management Work?

Everyone receiving ongoing services through Support at Home receives care management as part of their support.

Step 1

We Get to Know You

Your Customer Care Manager will take the time to understand your needs, routines, goals, and what is most important to you.

Step 2

We Plan Your Care Together

We’ll work with you to build a care plan around your approved services and the way you want your support delivered. 

Step 3

We Coordinate Your Services

Your Customer Care Manager helps organise your care team and services, so your support works together. 

Step 4

We Stay Connected

As your needs change, we’ll continue reviewing your care and help make adjustments, so your support stays right for you. 

Learn How Support at Home Works

More Than Coordinating Services

Good care management is about helping your support work around your life, not the other way around.

You’ll have a consistent point of contact who understands your situation, so you don’t have to start from the beginning every time you need help.

If something changes with your health, routine, or goals, your Customer Care Manager can help review your support and organise the next step.

Your Customer Care Manager can help you understand the services available to you and identify opportunities to use your approved support in ways that better meet your needs and goals.

Your choices, preferences, and goals guide your care. We’ll work with you, not around you, so you remain involved in decisions about your support.

How is Care Management Funded?

For people receiving ongoing Support at Home services, 10% of your quarterly Support at Home budget is set aside for care management.

This funding supports activities such as care planning, service coordination, ongoing reviews, budget oversight, education, and helping you navigate your care.

Learn About Support at Home Fees & Costs

Support When It Matters Most

Nursing Care

Get the nursing support you need from qualified and reliable nursing staff.

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Personal Care

Personal Care covers a range of essential daily tasks that help you stay comfortable, clean and confident at home.

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Allied Health & Therapeutic Services

Access therapeutic support to help you maintain your wellbeing, manage changes in function and continue living as independently as possible.

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Nutrition

Get personalised nutrition support to help you maintain your strength, health and independence at home.

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Restorative Care Management

Get dedicated support to coordinate your restorative care, bring your care team together, and help you work towards the goals that matter to you.

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Respite

We can support you or your regular carer to take a break when needed or arrange support over holiday periods.

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Transport

Our transport services provide reliable and convenient support for shopping, social activities and appointments to help you stay independent.

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Therapeutic Services

Access therapeutic support to help you maintain your wellbeing, manage changes in function and continue living as independently as possible.

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Social Support & Community Engagement

Get out and about or take part in community events with the help of our Support Workers.

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Assistive Technology & Home Modifications

Access equipment and home modifications that can help make everyday life safer, easier and more independent at home.

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Home Maintenance & Repairs

We can support you with requests for assistive technology and home modifications through your Support at Home funding, with a team experienced and knowledgeable in this support.

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Meals

Home care meal preparation covers a range of tasks to provide safe, nutritious and enjoyable meals at home, while reducing the effort and time required to cook each day.

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Domestic Assistance

Our Domestic Home Care Workers can help you with basic cleaning and meal preparation. Explore domestic assistance services to make life a little easier and earn back time to spend with your loved ones and your hobbies.

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Ready to find the support that’s right for you? Contact us today for a free consultation, and let’s create a plan that meets your needs.

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Our Difference

Local Customer Care Manager

very HCA Home Care customer has their own dedicated Customer Care Manager who gets to know them, coordinates their support and acts as a consistent point of contact.

Highly Skilled Care Teams

Our care teams have access to ongoing training and development, helping us provide reliable support around your individual needs. 

24/7 Support

Existing HCA Home Care customers have access to our 24/7 support line when assistance is needed outside normal business hours. 

Why Choose HCA Home Care?

The right care management can make your entire home care experience easier to navigate.

At HCA Home Care, you’ll have your own Customer Care Manager who takes the time to understand your needs, goals and preferences and helps bring your services together around you. With the wider experience of Healthcare Australia behind your care, you’ll have support that feels personal, connected and easier to manage.

More About Us

Everything you need to know

Inside this guide, you’ll find:

  • What services are available
  • What is and isn’t included
  • How participant contributions are calculated
  • Real-world contribution examples

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Understand Your Fees

View our current Support at Home Fee Schedule for a clear breakdown of our fees and service rates.

View fee schedule

FAQs

Find answers to some of the most frequently asked questions below. If you can’t find what you’re looking for, feel free to get in touch with our team and we’ll be happy to help.

What is Care Management Under Support at Home?

Care management helps you plan, coordinate, understand and review your ongoing Support at Home services. It is provided by your chosen provider and is included for everyone receiving ongoing Support at Home care.

Will I Have a Dedicated Care Manager at HCA Home Care?

Yes. At HCA Home Care, you’ll have a dedicated Customer Care Manager who becomes your main point of contact and helps coordinate your care and services.

What Can My Customer Care Manager Help With?

Your Customer Care Manager can help with care planning, coordinating services, reviewing your care, understanding your support and responding when your needs or circumstances change.

How Much of My Support at Home Budget Goes Towards Care Management?

For ongoing Support at Home services, 10% of your quarterly budget is set aside for care management. This amount funds the ongoing planning, coordination and review of your care.

Can My Care Plan Change Over Time?

Yes. Your care plan should continue to reflect your needs, preferences, and goals. If something changes, your Customer Care Manager can work with you to review your care and help coordinate any required changes.

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Ready to Discuss Your Home Care Options?

Whether you’re ready to arrange your home care services, or are still exploring options, we can help.

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We’re here to assist you with any inquiries and provide personalised support for your needs.

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