How it works
Understand the steps, fees, and support available to access Support at Home funding.
Check your postcode
To see if we service your area.
Home Care Explained
Home care can feel like a lot to understand, especially when you’re looking into support for yourself or someone you love. We’ve made the important information easier to navigate, so you can understand your options and feel confident about what comes next.
Understanding Home Care
You don’t need to know all the terminology or have everything figured out before you start.
Whether you’re trying to understand how Support at Home works, what funding you could receive, what you might need to pay or how to choose a provider, we’ve brought the important information together in one place.
Choose a topic below to learn more.
What Would You Like To Learn About?
How Support at Home Works
Understand how the Support at Home program works, from getting assessed and receiving funding through to choosing a provider and organising your services.
Home Care / Support at Home Funding Levels
Find home care and Support at Home services across Melbourne and selected regional areas of Victoria, including parts of the Mornington Peninsula, Gippsland and South West Victoria.
Home Care / Support at Home Fees & Costs
Understand the fees and participant contributions that may apply under Support at Home, including how much you may need to contribute towards different types of care.
Grandfathered Home Care Packages
Were you receiving a Home Care Package before Support at Home began? Learn what the changes mean for your funding, fees and services, including the protections that may apply to you.
Eligibility & Aged Care Assessments
Not sure whether you’re eligible for government-funded home care? Learn about aged care assessments, how to apply and what happens during the process.
Commonwealth Home Support Programme (CHSP)
Learn how CHSP provides entry-level support for older Australians who need a little help to continue living safely and independently at home.
Choosing a Home Care Provider
Choosing the right provider is an important decision. Learn what to look for, what questions to ask and how to find a provider that feels right for you.
Home Care FAQs
Have a question about home care? Find straightforward answers to some of the questions older Australians and their families commonly ask about getting support at home.
Everything You Need To Know
Inside this guide, you’ll find:
- What services are available
- What is and isn’t included
- How participant contributions are calculated
- Real-world contribution examples
Download Services Guide
Fill in your details and receive our free Services guide
Here When You’re Ready
Home care can feel complicated, but you don’t have to figure it all out on your own. Whether you’re looking into care for yourself or helping someone you love, our team can listen to what you need, answer your questions and help you understand your options.