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If you or someone you care for needs a little more support at home, the first step is finding out what help you may be eligible for.
HCA Home Care can help you understand your options, navigate the process and know what to do next.
Government-funded home care starts with an assessment through My Aged Care. This helps determine what support you need, and which aged care programs you may be eligible for.
Not sure where to start? You can check your eligibility online through My Aged Care or contact their team to begin the process.
You don’t need to have everything figured out before you start. HCA Home Care can explain how home care works, talk through the support you may need and help you understand what to expect along the way.
Getting assessed for home care might feel like a lot to navigate, but there are just a few key steps to get started.
Use the My Aged Care eligibility checker or contact My Aged Care to find out whether you may be eligible for government-funded support.
If eligible, My Aged Care will arrange an assessment to understand your needs, goals and the support that could help you at home.
Following your assessment, you’ll receive information about the support you’ve been approved for and what happens next.
Home care isn’t one-size-fits-all. Depending on your assessed needs, you may be able to access support that helps you stay healthy, independent and comfortable at home.
Not sure what you might need? That’s okay. Your assessment will help identify your needs, and our team can help you understand the services available to you.
Nursing, allied health, nutrition and other professional healthcare services to support your health and wellbeing at home.
Transport, respite and social support to help you stay active, connected and independent.
Domestic assistance, meals and home maintenance to make everyday life at home easier.
Your dedicated local Customer Care Manager understands your needs, coordinates your services and remains your consistent point of contact.
Our dedicated support line means there is always someone there to help when it matters most.
Our care team includes qualified, compassionate professionals committed to your wellbeing.
Personalised local support backed by more than 50 years of national healthcare experience.
Find answers to some of the most frequently asked questions below. If you can’t find what you’re looking for, feel free to get in touch with our team and we’ll be happy to help.
Eligibility for government-funded aged care depends on factors including your age, circumstances and the level of support you need. My Aged Care can help determine whether you are eligible through its eligibility checker and assessment process.
You can start by contacting My Aged Care or using its online eligibility checker. If you are eligible, an assessment can then be arranged to better understand your care needs.
An assessor will talk with you about how you are managing at home, the areas where you may need support and what is important to you. This information helps determine the type of aged care support you may be eligible to receive.
No. You don’t need to have chosen your provider before being assessed. Once you understand the support you’ve been approved for, you can compare providers and decide who you would like to deliver your care.
Depending on your circumstances, there may be other support options available while you move through the assessment and funding process. HCA Home Care also offers privately funded home care services if you would like to arrange support without waiting for government funding.
Yes. You’re welcome to speak with our team before you have been assessed or received funding. We can explain how home care works, discuss the services HCA provides and help you understand the next steps.
You don’t need to understand the home care system before you speak to us. Our team can answer your questions, explain your options and help you understand what to do next.
We’re here to assist you with any inquiries and provide personalised support for your needs.
Get in touch with us.
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