Not exactly.

Home Care Packages were replaced by Support at Home on 1 November 2025. New participants are assessed under the Support at Home system, which has eight ongoing funding classifications rather than the previous four Home Care Package levels.

People who previously held a Home Care Package transitioned into Support at Home under arrangements designed to preserve their existing funding where applicable. Some older Home Care Package recipients also have additional grandfathered protections.

Support at Home has eight ongoing funding classifications. Your classification is determined through your aged care assessment and reflects your assessed care needs.

Funding is provided through a quarterly budget, with higher classifications receiving larger budgets for people with greater or more complex support needs.

There are also separate short-term pathways for restorative care, end-of-life care and eligible assistive technology and home modifications.

Participant contributions are the amount you may personally pay towards certain Support at Home services.

Rather than paying one general care fee, your contribution is linked to the services you actually receive. Services Australia determines the contribution rate that applies to you based on the government rules and your circumstances.

The government then funds the remaining eligible amount.

Everyone who was receiving a Home Care Package transitioned into Support at Home, but the arrangements that apply can differ depending on when you were approved.

If you were receiving a Home Care Package, on the National Priority System or assessed as eligible on or before 12 September 2024, you may have grandfathered contribution protections under the government’s no worse off principle.

HCA Home Care supports both new Support at Home participants and people who transitioned from Home Care Packages.

Yes. You have the right to choose your Support at Home provider and can change providers if your current arrangement is no longer right for you.

Changing providers does not mean you lose your Support at Home approval, and eligible funding can move with you.

If you have grandfathered protections from the previous Home Care Packages Program, simply changing providers does not automatically remove those protections.

Start by talking to us before making changes to your existing care.

We’ll take the time to understand your current services, funding and what you’d like to be different. If HCA is the right fit, we can explain the next steps and work with you to make the transition as smooth as possible.

Self-managed home care gives you greater involvement in organising your care while your registered provider continues to manage the responsibilities required under the program.

Through Homecare My Way, HCA’s self-managed option, customers can have greater choice over their services and scheduling while using our online portal to manage key parts of their care.

Explore Homecare My Way

The Commonwealth Home Support Program, or CHSP, provides entry-level government-funded aged care support for eligible older Australians who need a smaller amount of help to remain independent at home.

It operates separately from Support at Home and may include services such as domestic assistance, meals, transport, personal care, nursing, allied health, social support and respite.

Learn About the Commonwealth Home Support Program