How it works
Understand the steps, fees, and support available to access Support at Home funding.
If you cant find what you’re after please don’t hesitate to contact us.
From clinical care and personal support to help with everyday tasks, HCA Home Care provides flexible services designed around your needs, routines and goals
Professional healthcare services delivered in your home to help you stay healthy, manage ongoing conditions and maintain your independence.
Supports delivered by registered or enrolled nurses, nursing assistants, and includes necessary nursing consumables.
Personal Care covers a range of essential daily tasks that help you stay comfortable, clean and confident at home.
Access therapeutic support to help you maintain your wellbeing, manage changes in function and continue living as independently as possible.
Get personalised nutrition support to help you maintain your strength, health and independence at home.
Feel supported every step of the way with a dedicated Customer Care Manager who gets to know you and helps make sure your care works around you and your life.
Get dedicated support to coordinate your restorative care, bring your care team together, and help you work towards the goals that matter to you.
Support that helps you stay active, connected and confident in your daily life.
We can support you or your regular carer to take a break when needed or arrange support over holiday periods.
Our transport services provide reliable and convenient support for shopping, social activities and appointments to help you stay independent.
Access therapeutic support to help you maintain your wellbeing, manage changes in function and continue living as independently as possible.
Get out and about or take part in community events with the help of our Support Workers.
Access equipment and home modifications that can help make everyday life safer, easier and more independent at home.
Practical assistance with everyday tasks so you can continue living comfortably and safely at home.
We can support you with requests for assistive technology and home modifications through your Support at Home funding, with a team experienced and knowledgeable in this support.
Home care meal preparation covers a range of tasks to provide safe, nutritious and enjoyable meals at home, while reducing the effort and time required to cook each day.
Our Domestic Home Care Workers can help you with basic cleaning and meal preparation. Explore domestic assistance services to make life a little easier and earn back time to spend with your loved ones and your hobbies.
Our dedicated team will guide you through each stage, helping you understand your funding, choose the right services and get your HCA Home Care support underway.
Speak with our team about your situation, Support at Home funding and the clinical support you’re looking for.
We’ll work with you to understand your assessed needs and coordinate the HCA Home Care services included in your support plan.
Once everything is in place, we’ll organise your services and stay connected to make sure your care continues to meet your needs.
Inside this guide, you’ll find:
Your contribution depends on the service category, your financial circumstances and when you were approved for the service under the Support at Home Service Manual. Below provides a general guide for the Support at Home Service Manual.
| Age Pension status | Clinical Care | Independence | Everyday Living |
|---|---|---|---|
| Full pensioner | 0% | 5% | 17.5% |
| Part pensioner and eligible for a Commonwealth Seniors Health Card | 0% | Between 5% and 50% depending on income and assets | Between 17.5% and 80% depending on income and assets |
| Self-funded retiree | 0% | 50% | 80% |
Download the free guide for detailed contribution scenarios, worst-case arrangements and worked examples.
Whether you’re ready to arrange your home care services, or are still exploring options, we can help.
We’re here to assist you with any inquiries and provide personalised support for your needs.
Get in touch with us.
From 1st February 2026 – Sign up with HCA as your home care provider and receive up to a $500 gift voucher*.
T&Cs apply
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