Terms and Conditions

Effective Date: January 1, 2026
End Date: December 31, 2026

1. Program Overview

Healthcare Australia’s Home Care division (“HCA Home Care”) is offering a referral incentive to existing clients who refer a friend or family member to become a new HCA Home Care client.
Where the referred person meets the eligibility requirements, signs up with HCA Home Care and becomes an active client:

• the referrer (existing HCA Home Care client) will receive a $400 gift voucher as a thank you; and
• the referred client (new HCA Home Care client) will receive a gift voucher valued at $400 or $500, depending on their applicable funding type and level, as outlined in Section 4.

2. Eligibility

To be eligible for the Refer a Friend Program:

• The referrer must be a current client of HCA Home Care or one of its associated brands, including My Care Solutions, Gippsland Care Services and La Bella Life, at the time the referral is made.
• The referred person must be a new client and must not have previously received home care services from HCA Home Care or any of the associated brands listed above.
• The referral is only valid where the referred client has not been introduced through a third party, including but not limited to CareAbout or Aged Care Decisions.
• The referral must be disclosed within two (2) months of the referred client signing up.
• The referred client must meet the applicable standard onboarding and service eligibility requirements.
• This program cannot be used in conjunction with any other HCA Home Care offer, promotion or incentive.

3. Referral Process

• The referrer must inform HCA Home Care of the referral by emailing or calling their Care Partner or our central enquiries team.
• Alternatively, the referred client can mention the referrer’s full name during their onboarding process.
• The onus is on the referrer or the referred client to advise HCA Home Care of the referral within the eligibility window for the reward to be triggered.

4. Referral Rewards

Once the referred client has completed onboarding and has been verified as an eligible client, the following rewards will apply.

Referrer Reward

The referrer will receive a $400 gift voucher, regardless of the referred client’s funding type or funding level.

Referred Client Reward

The value of the gift voucher provided to the referred client will be determined by their Support at Home funding level at the time their eligibility is verified:

For the purposes of this program:

• Transitioned HCP funding refers to funding applicable to clients who transitioned from the former Home Care Packages (HCP) Program and retain an applicable HCP funding level.
• Support at Home funding refers to funding provided under the Support at Home program and its applicable classification level.
• The referred client’s reward will be based on the funding type and level verified at the time of eligibility assessment.
• A referred client is entitled to one gift voucher only under this program.

Gift vouchers will be issued within 30 days of eligibility being verified.

All rewards are non-transferable, cannot be redeemed for cash and cannot be exchanged for another benefit.

5. General Conditions

• HCA Home Care reserves the right to modify, suspend, or terminate the program at any time without prior notice.
• In the case of multiple referrals for the same person, the reward will only be issued to the first valid referral received.
• Any suspected abuse of the program, including false or self-referrals, will result in disqualification from the program.
• Participation in the program constitutes acceptance of these Terms and Conditions.
• This promotion cannot be used in conjunction with other offers.

6. Contact

For questions regarding the Refer a Friend Program, please contact our Home Care team:

• Email: homecare.intake@healthcareaustralia.com.au
• Phone: 1300 422 111

Effective Date: 1st September 2026
End Date: 31st August 2027
Program Overview
Healthcare Australia’s Home Care division (“HCA Home Care”) is offering a referral incentive to individuals who refer friends or family members to become new HCA Support at Home (previously Home Care Package) clients.

If the referred person signs up for Support at Home and becomes an active HCA Home Care client:

• the referrer will receive a $400 gift voucher as a thank you; and
• the referred client (new HCA Home Care client) will receive a gift voucher valued at $400 or $500, depending on their applicable funding type and level, as outlined in Section 4.

2. Eligibility

• The referred person must be a new client, not previously associated with HCA Home Care.
• The referral is only valid if the referred client is not introduced via any third party, including but not limited to CareAbout or Aged Care Decisions.
• The referral must be disclosed to HCA Home Care within two (2) months of the referred client signing up.
• This program cannot be used in conjunction with any other offer or incentive.

3. Referral Process

• The referrer must inform HCA Home Care of the referral by emailing or calling our central enquiries team.
• Alternatively, the referred client can mention the referrer’s full name during their onboarding process.
• The onus is on the referrer or the referred client to advise HCA Home Care of the referral within the eligibility window for the reward to be triggered.

4. Referral Rewards

Once the referred client has completed onboarding and has been verified as an eligible client, the following rewards will apply.

Referrer Reward

The referrer will receive a $400 gift voucher, regardless of the referred client’s funding type or funding level.

Referred Client Reward

The value of the gift voucher provided to the referred client will be determined by their Support at Home funding level at the time their eligibility is verified:

1. Program Overview

Healthcare Australia (HCA) offers a referral incentive to reward individuals who refer qualified healthcare professionals to join HCA. Referrals may come from current or past HCA workers. The bonus will be paid to both the referrer and the referred candidate once all eligibility criteria are met.

2. Eligibility

The Referrer:

• Must have previously worked for HCA (including all associated brands) in any division or role.
• Does not need to be a current employee at the time of making the referral.
• If the referrer is currently employed by HCA, the reward will be processed through payroll.
• If the referrer is not currently employed by HCA, the reward will be provided as a digital gift card, in their local currency where possible.

The Referred Candidate Must:

• Be new to HCA (including all associated brands), or
• Not have worked with HCA in the past 2 years.
• Be referred before their interview prior to commencing with HCA, via the HCA website or verbally during application process.
• Mention the referrer during their interview. Late referrals may not be eligible.

Referrals are recognised both nationally and internationally. The referred candidate does not need to work in the same division, state, or country as the referrer.

3. Reward Structure

Doctors

Examples: GP, Locum GP, Registrar, Consultant, Specialist, Hospital Medical Officer

• Referrer Reward: $750 AUD equivalent
• Referee Reward: $750 AUD equivalent

Nursing & Allied Health Roles

Examples: Registered Nurse (RN), Enrolled Nurse (EN), Midwife (RM), Theatre Staff, Physiotherapist, Occupational Therapist, Speech Pathologist

• Referrer Reward: $500 AUD equivalent
• Referee Reward: $500 AUD equivalent

Support Roles

Examples: PCA, AIN, Disability Support Worker, Domestic Support Worker

• Referrer Reward: $150 AUD equivalent
• Referee Reward: $150 AUD equivalent

Examples:

• If an AIN refers an RN → both receive $500
• If an RN refers a PCA → both receive $150
• If an RN refers a GP → both receive $750
• If an RN refers an Allied Health Worker → both receive $500

4. Reward Conditions

• The referred candidate enters Agency or community support work; they must work 100 hours within 90 days of starting work with HCA for both parties to be eligible to receive the reward.
• If the referred candidate, any specialty, enters the Travel Nurse/placement Program, they must complete at least one placement of 4 or more weeks within 90 days of starting work with HCA.
• If the referred candidate is an Allied Health worker, the allied health worker must enter a permanent contract, working 3+days per week and complete 6 months of work for both parties to be eligible for the reward.
• If the referred candidate is a Doctor, they must complete their 15th shift within 6 months of starting with HCA for both parties to be eligible to receive the reward.
• It is the responsibility of both the referrer and the referee to notify HCA when the eligibility criteria have been met and to claim the reward.
• The referrer must have had previous employment history with HCA.
• Current employees will be paid through payroll. Former employees will receive their reward via digital gift card (in their local currency where applicable).

5. How to Redeem

Once the referred candidate has met the applicable criteria please email your dedicated contact to advise that the requirements have been fulfilled to redeem the reward.

6. Terms and Conditions

• All rewards are at the sole discretion of HCA.
• This offer cannot be used in conjunction with any other promotions or offers.
• HCA reserves the right to extend, change, or end this promotion at any time.
• Standard tax and superannuation legislation applies to all payments made to current employees.
• Gift card payments for non-employees will not incur superannuation or payroll tax obligations.
• Currency conversion is based on the exchange rate at the time the gift card is issued.